If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Am I reloading this wrong online? You can use them to load and reload cash value and passes and take advantage of any available transfers. See the Google Pay How-To page for more details. Learn more about required travel documents. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Learn more on our luggage policy. This is separate from confirmation of payment. Key Clipper information translated to Chinese. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Choose to stay logged in or to log out. You can order a card and value online but note we can only mail cards to domestic addresses. Why not? Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Clipper BayPass Sets Sail with Unlimited Transit Access In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Phone: (213)-204-2900. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Log in to your Clipper account to add backup payment. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. No notice, even though they have my email? Center the card or device over the "Tag Here" graphic on the screen. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Economy Panoramic Upgraded window seats in Economy Class. Youth/Senior Cards. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Fares | VTA This means we couldnt process your payment for automatic reloading. Clipper says it does not take funds away, even if the card goes unused for years. But if a customer already has value on his/her card, that value should not be removed. Key Clipper information translated to Chinese. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Yes. So if your primary funding source is declined, your order will be charged to your backup card. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. The correct fare will be automatically deducted and tickets with remaining value will be returned. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Pay With Clipper on your phone. Using Clipper. What if I buy a new 31-day pass before my current pass expires? Email: FanAssist@Clippers.com. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. TDD/TTY: 711 or 800.735.2929. We will automatically send a declined payment notice to the email address in your Clipper account. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Our departure times between Seattle and Victoria vary seasonally. Account Management. Set up is easy and can be done on the spot or in advance while you are at home. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. What is the maximum amount of cash value I can load on my Clipper card? This happens automatically, with no disruption in your ability to use Clipper. We do allow walk-up day-of guests to purchase tickets if space allows. Please have your vaccination card or a photo of it ready in the event you are asked to show it. This is just another barrier to transit: an opaque payment system. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. 2020, Metropolitan Transportation Commission. Q&A: Highway 101 express lanes opened Friday. There's no need to open an app. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Indeed! If you have a monthly pass, it will obviously expire at the end of the month. Routes available between Seattle and Victoria. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Once you do that, it will show up in your account. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Yes, you can use the Clipper app to manage your account on your phone. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Comfort VIP Best of the best seats in Comfort Class! Muni Fares & Passes | SFGOV - San Francisco Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. We will send an email to confirm that you have updated information in your account. Should you want to change your booking in any capacity, a $15 USD fee will be charged. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Ultimate Clips Pass | The Official Site of the Los Angeles Clippers Purchase at various retail locations , including BART and Walgreens. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Choose to stay logged in or to log out. Log in to your account with the email address we have on file and provide an updated email address. The card reader at Caltrain stations. PDF Clipper Cancellation Form Select Clipper card and follow the instructions to add a card and load value. In order to book using your travel credit please reach out to a reservations agent using our contact us form. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. I was charged the wrong fare. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. How does Auto-Reload work with monthly passes? PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. The RTC Clipper card is a photo identification card. I'm visiting the Bay Area. Felonies may also prevent you from entering Canada. You can use our automated phone service 24/7 to check balances and pass expiration dates. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. If the condition evaluates to false (.F. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? YES! The Victoria Clipper V vessel is a passenger-only ferry. In person at the AC Transit Customer Service Center. Will the toll lanes reduce traffic jams? For limited time, riders can get a new Clipper card on their phones for free (normally $3). My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Be sure to review the paper ticket fare chart at the station. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Once you have an active 31-day pass on your card, you can add up to three more passes to your card. This page includes debit cards and refunds. Call us 800-888-2535; Contact us; Enter search term: Go. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). We offer a variety of discounts as outlined here. Clipper card pending passes cash value : r/AskSF - reddit In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. It is charged for those who enter a station, ride a train, and then exit the same station. The Google Privacy Policy and Terms of Service apply. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. The tag will not register if you place your device or card too low or high on the screen. The Salish Sea is world famous for observing a vast array of whales and sealife. If you forget to tag off, thats the fare you will pay. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. I loaded value online, but when I tried to use my card, it wasnt there. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Log in to your Clipper account. All Access Digital offer for just 99 cents! We also offer special discounts for children and military personnel. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Check out the r . This page includes protecting your privacy and information retention. RTC Card and Accessibility. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Yes. All discounts are set up in advance through Clipper. Open the Clipper app and select the card you want to set up for Auto-Reload. BART is primarily selling paper tickets from the vending machines. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Clipper | Alameda-Contra Costa Transit District Clipper is now available throughApple Pay and Google Pay. 2,123 Reviews. Clipper card lost and deregistered : r/AskSF - reddit Log in to your account to add a Backup Payment method. Please call 800-888-2535 or submit your request via our contact us page. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Yes. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Picking up your value means loading the value on your card after youve placed an online or phone order. Can I get reimbursed? Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. However, you will need to register your card as part of the process, if you havent already done so. When does the new 31-day pass become active? Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. A: Your anger is warranted. Many transit agencies offer some type of 31-day pass for your convenience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. There is a $5 fee for this service. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Choose an Option to Begin Planning Your Trip. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Add Clipper to your phone before you take-off! We will send an email to confirm that you have updated information in your account. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Loading Value and Automatic reloading. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Yes, there is. After the end of the sales window, be prepared to pay your fares with cash value. No, every rider needs their own card or device (phone or watch) to pay for fares. HVD applies only to BART rides. News; Twitter Twitter, Opens . Three beeps and a red light means your card wasnt accepted. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. Proof of payment is required. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Yours is the first email Ive gotten on this issue. Opens in new window. No. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Can two people use the same card at the same time? For iPhones, theantenna is in the top third of the phone. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. On our international route, the Victoria Clipper V also offers onboard duty-free sales. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. At your request, we can mail you a new card with your balance restored, typically within 2 business days. You can also add value through the Clipper app. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Choose your payment method and complete the order. Seating class changes between Standard and Premium seating will require agent assistance. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. All guests are welcome to use the top outside viewing deck as desired during our trips. Dumbarton Express. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. How did $300 disappear from our Clipper cards? Roadshow PDF CONNECTION (RTC) Clipper Discount ID Card Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. It depends on how you buy your pass. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Clipper account access including checkingyour balance can be found on the Clipper website. What happens if my transit benefit order will exceed the $300 cash balance limit? This page includes How RTC cards work, accessible information, and using Clipper equipment. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! You will only need a valid passport (or other valid travel document, see below) to enter Canada. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. View vessel seating chart for San Juan Clipper. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. I'd like to plan my visit to the Bay Area in advance. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Can I manage my Clipper account and pay my transit fares with my phone? If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Check Clipper News for holiday or modified hours. Tag again or use another payment method. Complete the form below and a dedicated account manager will be in touch. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. BART. Vista Panoramic Upgraded window seats in Vista Class. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Please note that The Hub is permanently closed. All rights reserved. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Get Morning Report and other email newsletters. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Im so glad that I dont have to go into the office the last two weeks. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Using Clipper | Clipper