We understand that rain can . Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Refund requests must be made by Jan. 1, 2023. There are certain items that must be returned . Rain Checks are not available for Season Passholders. Andrea Romano. while the rest of the group rides the attraction. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Famous Tennessee resort and theme park will welcome guests in June with COVID-19 safety measures. Yes. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Dollywood is happy to accommodate guests with mobility needs. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. Guests will be screened with a health assessment. Taking advantage of our Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. Good Question . Proper attire is required at the Properties at all times. Guests with eligible bookings who have a qualifying COVID-19-related health concern within 14 days of their sailing can receive a refund in their original form of payment without Disney-imposed cancellation fees, or apply their cruise fare toward a future sail date. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. Dollywood COVID-19 Reopening Details w/ Photos - Smoky Mountains If you are already logged in, the word Account will appear in the upper right. Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. On Feb. 26, StubHub's general counsel was hailing the company's . They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. Yes, sometimes you go to try out a bucket list of rides. Play Safe | Dollywood Parks & Resorts Excessive consumption of alcohol is prohibited at the Properties and individuals showing signs of intoxication or any kind of substance impairment are prohibited at the Properties, each to be determined at the sole discretion of Herschend. If it has been 4 or more years, you must purchase a new season pass. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. Please call 865-428-9553 or see our Auditions page for more information. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by each ride's manufacturer to ensure guest safety. Current discount promotions can be found on ourSpecial Offerspage. My biggest issue was just the waiting in line. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. All linked passes in your account will be evaluated for renewal. You will need your Season Pass ID and the phone number associated with your pass.To purchase a new pass:Go to the Season Passes page on dollywood.com. Coronavirus Tax Relief - IRS tax forms But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. 2700 Dollywood Parks Blvd. Have a safe and enjoyable experience while visiting Dollywood and remember the following: DO NOT enter into any restricted areas including ride perimeters and designated employee areas. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY LAW. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. You can access them from the order History module within your account though. There were also multiple markings on the floor regarding safe distances. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. Dollywood: Best part was leaving with a full refund - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Standard parking is $20 per car or $25 for oversize vehicles like RVs. We strongly recommend this option to expedite your group's entry into the park. Southern charm and thrill rides: What it's like to visit Dollywood Once the group returns, the adults will swap places with each other. Female one-piece swimsuit tops (Guests 13 and older) must be covered with a shirt or other garment. Call center hours are 9-5 Monday . the determination has been made to adjust our COVID-19 requirements. Loitering, panhandling, shoplifting, fighting, vandalism, and line cutting are prohibited at the Properties. Check refunds may take up to 15 business days. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. Dollywood is granting those on a case by case . As Covid rages on, Australia's live arts industry is once again in a precarious spot. Country music legend and philanthropist Dolly Partons amusement park, Dollywood, updated its COVID-19 restrictions this week. Space is limited, and reservations are highly recommended. 1. Proof of rabies and Bordetella are required at check in. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details). The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. Operating hours of Properties are subject to change without notice and without liability to Herschend. Rentals Team Member - Dollywood Theme Park - Part Time Seasonal Discounts are available when purchasing multiple daily refill mugs. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. We love theme parks and have been to a couple that are doing the precautions for Covid correctly. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth. Click herefor a complete listing of shows and rides available to TimeSaver users. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Commercial photography/videography must be approved in advance by Dollywoods Public Relations Team and approved vendors must be escorted throughout the shoot. This allows you to park your RV in our "Permit Parking" lot. For assistance with Dollywood for resort/vacations bookings and tickets, call now at 1-800-365-5996 or Contact Us online. Best part was leaving with a full refund - Review of Dollywood, Pigeon Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted. May 6, 2021. PLEASE READ IT CAREFULLY. Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. At this time, masking is optional for employees and guests, regardless of vaccination status. Dollywood is committed to providing a safe and enjoyable environment for our guests. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost. Statement on coronavirus (COVID-19), consumer contracts, cancellation DO NOT enter into any restricted areas including ride perimeters and designated employee areas. Guests shall not enter into any restricted areas, ride perimeters, animal enclosures, or designated employee areas. Our group reservation number is865-428-9890. Dollywood updates COVID-19 guidelines, masks no longer - The Hill If the linked pass is NOT eligible for renewal, the pass will not be selectable on the Link Passes page. I never realized: Airbnb hosts warn of scam taking advantage of Do Not Sell or Share My Personal Information. Dollywood says it will not ask for proof of vaccination - WKYT Passholders are required to have aMy Dollywood Accountwhen purchasing online. You can apply your paid one-day admission toward the price of a season pass. Payment must be made with an organizational check or credit card. Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account. Social distancing guidelines will limit the capacity of the parks . Dollywood Theme Park. If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such as a credit note or voucher will be offered . Restrooms with nursing stations are found in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. Just download the Dollywood mobile app for iOS or Android. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Part of the park's draw is its picturesque setting. The music is fantastic, the weather is perfect, and the halloween decorations and pumpkins are the best! Doha, Qatar - Qatar Airways has paid out over USD $1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel. Unauthorized sales or resales of Tickets is prohibited. There are multiple reasons for this but contact us if you would like to renew that pass. Online travel agencies can't preemptively issue a refund to someone without someone at the hotel or airline signing off on that refund. Conduct that is threatening, disorderly, horseplay, unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. The theme park in Pigeon Forge notified the Tennessee Department of Labor and Workforce Development of the layoffs in . The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. Excused Murdaugh juror left a dozen eggs in jury room. Lost and Found opens one hour after park opening and closes when all guests are out of the park. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. By Vicky Reddish - May 26th, 2020. A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. Social distancing. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . Purchases of $25 or more as well as fragile or oversized items from our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the Park at the end of your day.Simply let the merchandise Host know that youd like to use Package Pickup. Regardless of how well you plan, it's still easy to forget something. Dollywood after COVID 19 | visiting theme parks post-pandemic - Blooloop Weapons of any type and all items listed in the section below titled Prohibited Items are prohibited at the Property or during participation in any Herschend Activity. For less than the price of another day's admission, your group members can enjoy our park all season long! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A valid photo ID is required to be presented at time of all credit card purchases. The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. I get it. . Yes. Operating hours for the entire season are published as soon as they become available, but are always subject to change. These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. In response to the COVID-19 . Dollywood's Splash CountryIf you lost an item at Dollywoods Splash Country, please visit thisLost and Found Pageto file a lost item claim. The Oxford COVID-19 Government Response Tracker (OxCGRT) plans to stop updating its global database on policy responses to COVID-19 at the end of 2022. Rocky Top Mountain Coaster Admission Ticket Paula Deen's Lumberjack Feud Show Admission Dolly Parton's Stampede Dinner Attraction, Dollywood's Splash Country Water Adventure Park. Please see ourGroupssection for more information. Cruise cancellation, refund policies vary and may have changed - USA TODAY The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . International Returns. Please see Dollywoods. Refund Policy: No refunds or exchanges on any attraction, event or show tickets with the exception of tickets to Walt Disney World Parks. For cruises departing through April, passengers can cancel up to 61 days before sailing for a full refund, including fees. While all rides and shows are still FREE with your paid admission, TimeSaver helps you maximize your visit so you can spend less time waiting in line. DOLLYWOOD - 2458 Photos & 1039 Reviews - Pigeon Forge, Tennessee - Yelp We understand that rain can sometimes lessen your park experience and we are happy to have you visit us again! Dollywood FAQ: Top 10 Dollywood Questions Answered - Smoky Mountains Park Hours Sign In | Register Search. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. Once the group returns, the adults will swap places with each other. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Please keep your parking lot receipt to re-enter the toll booths. Click herefor a complete listing of rides available to TimeSaver H2O users. Dollywood temporarily closes its gates again after hitting COVID-19 A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Three symbols are used throughout the Park: a black diamond, a blue square and a green circle. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Rain checks will be valid for one-day admission on any operating day in the current operating season. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. Follow instructions from employees regarding operations and procedures. The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. Wheeled mobility devices with less than 3 wheels; Segways; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, without training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length. Pets or animals of any kind other than approved service animals (e.g. I was disappointed that more enforcement of their Covid safety protocols was not visible. We are unable to make exceptions. (except for special events as designated by the Property). Just a short 45-minute drive from campus, Dollywood tickets can be purchased individually or . A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. Be attentive to your surroundings. Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. Explosives of any kind, including fireworks and water grenades (whether metal or plastic). Costume masks. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. How To Write a Return Policy (+ Free Template) (2023) - Shopify Dollywood has always been proud to assist our military families. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. Dollywood Reservations during COVID - Pigeon Forge Forum The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. Despite the fact that Dollywood has extended 2020 season passes until June 15, 2021, many people are asking for refunds because of the limitations. and . This is the first time that . Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. There is a policy in place requiring people to wear masks. Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. If this occurs, please return any forfeited comp admissions/meal vouchers. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. I never saw or heard anyone remind visitors to keep their mask on. Glass containers (other than baby food containers). Passes may not be eligible for renewal if any of the following are true: If you feel this is in error, you can remove that pass from your account and then re-link it. (Ihor Reshetniak/iStock/Getty Images) In the year since COVID-19 forced most colleges and universities to shut their physical campuses, lawyers have filed more than 300 cases on behalf of students and parents demanding refunds of tuition for educations they deemed to be either substandard or not what they were promised. We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. Apologies for the confusion. These markings were almost universally ignored and again no reminders were issued. Tickets will be confiscated if altered in any way. Then on that next page scroll down to retrieve your digital tickets. Passholders are required to have aMy Dollywood Accountwhen purchasing online. Over the last 30 season . If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. We cannot honor out of state tax exempt forms. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Reservations consisting of park admission tickets and cash value meal vouchers only may be made up until the day of your visit.