shark ninja foodi customer service

Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. So, while our test and editorial teams do serious research to find you the best products in any given category, we wanted to get an experts take on some of the most important .css-3wjtm9{-webkit-text-decoration:underline;text-decoration:underline;text-decoration-thickness:0.125rem;text-decoration-color:#1c6a65;text-underline-offset:0.25rem;color:inherit;-webkit-transition:all 0.3s ease-in-out;transition:all 0.3s ease-in-out;}.css-3wjtm9:hover{color:#595959;text-decoration-color:border-link-body-hover;}appliances in our homes. I use it on my hard floors & carpets and It cleans so well. Better to buy from a more reputable reseller. Companies can ask for reviews via automatic invitations. SharkNinja Customer Support Lowest Rating. I was impressed by the product while it worked but the nickel-and-diming from Shark customer service has ensured that next time, I will purchase a Dyson. Live agent support is available during Mon - Fri 9am - 9pm ET | Sat. As a matter of policy, BBB does not endorse any product, service or business. We use dedicated people and clever technology to safeguard our platform. I have not been able to register my NINJA FOODI DIGITAL PRO AIR FRY OVEN upgraded from the previous smaller model. Thank you. Micki Wagner is a commerce editor for Hearsts Enthusiast Group, where she is constantly on the lookout for exciting new products, great sales and deals, and fun gifts. 238874, Email: Click to to send us a message And most appalling is the fact that they did not bother to contact me for my consent for this switcharoo. You cannot run a company like this in todays environment! When shes not writing about the latest and greatest products, you can find her checking out new restaurants, spending way too much time shopping online, and binging Parks and Recreationyet again. Ordered on 1.3.2023 but no idea where my order is. Terms and Policies | Privacy Notice | Customer Care | Consumer Rights Ninja Kitchen 2023. According to the tracking number that Ive received from them, my order arrived nearly a week before I got my confirmation email - that contains the tracking number. Terrible Customer Services Bought steam mop 26/11/21. Emailed complaint asked for call back given a number to phone called today unobtainable. I just bought it so I call customer service and the only thing worse that the vacuum is the customer service. Terms . SharkNinja Reviews | Read Customer Service Reviews of sharkninja.com This is one of the best air fryers you can buy right now. November 4, 2022 SharkNinja, a world-leading producer of small household appliances, today announced the appointment of Paul Carbone as Chief Financial Officer of Read More Ninja Continues Kitchenware Disruption with Launch of Ninja Foodi NeverStick Bakeware October 6, 2022 I am so disappointed and disgusted at shark ninja and there customer service. I want to be assured that the vacuum I purchased Shark Rotator NV680 is immediately being shipped to me or that a complete immediate refund has been issued to me. SharkNinja reviews & complaints SharkNinja Customer Support Lowest Rating 9 Resolved 55 Unresolved 14% of 64 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Are you ready to work day in and day out with the smartest, most dedicated people youve ever met? I mean how complicated is it to give a refund. Share your recipes with the community and win attractive prizes! "I chose the Ninja DualZone Air Fryer because it [has] dual-zone cooking, allowing me to cook two dishes simultaneously, saving a lot of time," Miller told Popular Mechanics. We have cars that drive themselves, cell phones, robots that bring you food in restaurants, etc. This company is so cheap , customers services so rude 1 star is too much for them i would never buy shark again, Ordered Wood Smoker Grill on 16th March 2023 and despite 3 emails to customer services I got no reply.The link attached to my order for tracking doesn't workSpoke with 2 agents 3 days apart and they told me it's been dispatched from warehouse..but couldn't provide DPD tracking number, asked them both to cancel my order ,they said ok..but clearly haven't as I havent received a cancellation emailMedia team told me the same story a week ago and now won't respond to my latest messagesDo I trust this company..NOWould I recommend them..NO, Hoover is amazing but customer service is horrendous. We also ensure all reviews are published without moderation. Bought a Ninja Airfryer, yes Shark makes them. We disagreed about this and she got started screaming at me, then connected me to a recording saying I was a repeat harassing caller and charges were being filed against me, resulting in jail time. Food Processor Bowl Model #: 413KKU682 was damaged after a few times of operation. Totally surprised me and my fiance who are both beginner cooks. The part 64 oz. What a bunch of sharks!! XL 2-Basket Air Fryer, Scratch & Dent. The worst product I have EVER purchased. tell them to take me off their call lists. I will NEVER BUY AGAIN FROM THEM! I don't trust or believe customer service. More information, including Brands Sold, Products Sold, Month in Operation, Provides Delivery, Pet Friendly and more. They had us all upgrade free with a new device for me to work my phones off of. Useless, will be making a credit card chargeback claim against them at this rate. When i complained that the ninja 15in1 was delivered with cosmetic damage this is the response I got;Jhon (Ninja UK) 2 Nov 2022, 13:44 GMT Hello Craig, Thank you for the information provided. "This air fryer is unique because it has a two-in-one basket that gives me specific crisping levels for two different dishes simultaneously," he says. 391B Orchard Rd, Our Team are available during the following times: Monday - Friday between 8am and 8pm Saturday between 9am and 7pm Sunday and UK Bank Holidays between 10am and 6:30pm PayPal Enquiries Customer service said they would send me a new device, though I would have to pay ANOTHER $20 or $30 for shipping. They received the broken unit back then messed us around for weeks. But here is the catch, their warranty is only 1 year on this premium airfryer so no offer to repair or replace instead asked to me to buy another one with a discount. I was told that this vacuum doesnt pick up dog hairs, its not for pet use, so I need to return the vacuum. Models CH951, S1000, and GI501 available on sharkclean.com and model BL450 and cookware products available on ninjakitchen.com are not eligible for 10% discount. He would email me an instruction booklet for me to print out. I sent a message to one of their CEOs and its totally been ignored. SharkNinja | Maker of Shark Cleaning & Ninja Kitchen Appliances Add to cart. Companies can ask for reviews via automatic invitations. Shark Stainless Steel Non Stick 2 -Piece Frying Pan Set People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Notified customer support, then escalation team of a potential fire hazard as the air vent at rear of appliance had melted. But with so many models available, it can be tricky to find the one that suits your home best, whether you're a first-time buyer or looking to upgrade. Never again. The Ninja Foodi DualZone Air Fryer Is What This Restaurant Chef Turns to at Home, Shop the Best Memorial Day Refrigerator Sales. BBB Business Profiles are subject to change at any time. also the photo is not them but that is the same crap I get..in the add photo box. And though he has tried out other air fryers previously, Miller prefers the Ninja Foodi DualZone Air Fryer because it's "much more powerful and efficient.". I'm knowledgeable of the app and continually keep updated. Now I have 2 pieces of garbage sitting around. I despair. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Call: +65 800 120 5111, - Anamika on Ninja Power Blender System CB352, - Torie for SharkRocket Pet Pro Cordless Handstick IZ102, Ninja Foodi Power Blender Ultimate System - CB402, Ninja Foodi 11-in-1 6L Multi Cooker - OP350, Ninja Foodi NeverDull Premium 8 Piece Knife Block Set, Ninja Foodi Smart XL Grill & Air Fryer - AG551. For those still on the fence about buying an air fryer for your own home, Miller suggests taking the leap for quite a few reasons, including how easy it is to clean, how much time you can save on meals, and because it's "a great way to fry food and get consistent results without worrying about oil or grease," he says. From that point I was hooked and raved about them to anyone looking for products they sold. 2023 Trustpilot A/S. I constantly received constant emails (some days more than one) saying it was on it's way but there was never any tracking number attached. Ninja Foodi NeverStick Limited Lifetime Warranty (10-Year Lifetime Our Customer Service Specialists are also available at 1-866-826-6941 to assist with product support and warranty service options. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Their customer service insisted I was sent the correct tray for my oven despite them looking very different. As a customer who has brought pretty much every ninja product I think its safe to say that theyve lost a loyal customer and I will not be buying a single thing from them again. What a shame to sell a good product then behave like this will not purchase from them again. Singapore Pte. There was a $280 off deal plus a free Shark Cordless VacMop. Shark customer service has been incredible in my experience. Fast forward to 2019 when I purchased the robot vacuum. Customer services are unhelpful and next to useless. Sent copy of email receipt and continue to receive ridiculous emails about how proof of purchase doesnt meet their requirements. Before they send me replacement. I phoned up the customer service to complain and an agent called Adrian said there should have been an instruction booklet in the box, but they cannot send me another one as they do not have spare copies. Communication and the efficiency of the agents dealing with my enquiry was professional and helpful throughout!The vacuum is now back up and running. Ive had my shark for almost a month now and all I can say is it is amazing! With over 2500 employees around the globe, SharkNinja Associates are led by a united beacon. Replacement of equal value or better. I agree with Mustafa review 2nd Feb 23, wrote to CEO Mark Rosenzweig, no acknowledgment or reply re my Ninja air fryer. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Would let me speak to a manager, didnt get a reply from their CEO or various directors about the shoddy saucepans and careless customer service. The part received was the incorrect part even though I included the model # with the order. I now haven't been able to properly vacuum for weeks due to all the waiting and it is exacerbating my spring allergies. Come on Shark where is my Hoover? Be warned if it breaks down you will be thirsty for a long time unless you buy a back up kettle. Contacted these regarding my kettle prior to Christmas that developed a fault was informed awaiting stock so I was without a kettle that worked properly. Or,refund so I can purchase the desired vacuum. Amazing customer service, with a helpful video chat with an actual human being, which resulted in them sending out new parts at no cost. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Order number [protected]. I don't care about the mopping unit, merely the vacuum cleaner. So we returned it and they promised a replacement by return. The issue that I have experienced was: I ordered on 4th March a Ninja product And on 5th I recieved it and contact customer service to return one of 2 items which was The grill. I returned immediately because it was too small. Reported to paypal for a refund. $79.99. DZ400 Series Ninja Foodi XL 2-Basket Air Fryer - Quick Start Guide. Rude and incompetent. Raised a complaint and the escalations manager blamed me for not being available on the day of collection rather than accepting and apologising for the mistakes and inconveniences. I have to go to a certain site to erase the message(s). Tried to contact through the website, Twitter, etc. It works fine . Although mine is still in warranty I am not going to waste my time calling to be sent parts Im will buy a new hoover and it defiantly will not be from shark. Countertop Appliances. I purchased a vacuum with a lifetime warranty in 2018. SharkNinja | Maker of Shark Cleaning & Ninja Kitchen Appliances At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. It cuts off when switched on. I only wanted to make cleaning easier for my caregiver. What makes us different? after call to CS faulty unit Returned 17/02/22Told replacement would be sent once they receive it.called 22/2/2022 to be told replacement unit sent out next day.then followed an email saying no refund will be given ( not Asked for One)from fraud team?after yet more calls and emails, proof of receipts etc they finally had a replacement 1 month later. Vacuum has gone completely kaput within 18 months of use. Offer cannot be combined with any other coupon code. No contact back. Send you an email to say something is in stock, they let you put it in your basket, check out and pay for it then boom - sorry you just missed out on this product, however the amount is still pending out if your account for days !!??!! Instead of responding to my complaint that a replacement part broke down in less than a month after I contacted customer service, I only got an automatic invite to review the product. Contact Us: Our Ninja experts are here to help. Robust machine and perfect for small kitchen counters and makes the space mess-free too. Bought a set of saucepans from Ninja, for an induction hob, which when used didnt heat properly and caused the hob to vibrate and hum!!!! Product Information, FAQs & How-To Videos. If you are buying an airfryer dont bother with one that costs 200 that is going to break after less than 2 years to be told that a reasonable time is 1 year! Despite speaking to someone they still sent it out. I would like an apology and for your operator to be trained/retrained in customer service. Ninja Foodi 6-in-1 Air Fryer 10-Qt, S&D - sellout.woot.com Nestl USA's President of the Pizza & Snacking Division Adam Graves touched on this fact on CNBC, saying that the number of American kitchens housing air fryers could be as high as 60 percent, making kitchens without one a minority. Then contacted customer service and a week later still nothing. SharkNinja | Reviews | Better Business Bureau Profile The review is not gonna be published on sharkninja.es as it doesnt meet their standards, so Im going to publish my experience here.On another note I tried replacing the faulty part of the blender under warranty conditions and customer service required me to use the part and record the problem, even if I stated that the last time it was used it started emitting smoke, made the whole house smell like burned plastic and heated up the blended contents to a boiling point. Join Ninja Kitchen Chefs Page now. However, I keep getting different answers like oh it hasnt been processed yet or I dont see your original order or you will get your refund on November 8th. Shark vacuum cleaner Very light use by residential user. I've had the Grill/Griddle--my 3rd Ninja appliance in the last several years -- since Nov/2021, and now your Customer Service tells me the 'SHUT LID' error is not repairable so it has become a piece of junk I spent over $300 with your company, and because your cheap 1 year warranty conveniently has expired, you want me to dish out another $250 for a base unit SharkNinja, is the maker of class-leading Shark vacuums and the innovative line of Ninja kitchen appliances. Offer cannot be combined with any other coupon code. BBB Business Profiles may not be reproduced for sales or promotional purposes. Don't forget to register your product here before reaching out to us. Why Trust Us? As the error was theirs I refused to pay for it to be returned. Ninja Customer Service | Official Support & Help Center The shark robot vacuum I bought squeaks loudly and doesn't pick up. I had an outstanding bill I did not even know After buying your product from High street TV with the 10 year guarantee in 2020, the bread knife fell out of the dish washer onto a tiled floor at Christmas and the knife broke in two on the blade. Excellent vac. Also still waiting on a manager calling me back despite being promised 3 times it would happen that day. Dont believe when they say they dispatched your order, 5 days later and RM still waiting for the seller. She said I didn't pay attention to it because to get the steam I had to buy the $700 vacuum. We use dedicated people and clever technology to safeguard our platform. Highly recommend! A week later I had fraudulent charges applied to said cc. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Immediate receipt of the Rotator NV680 I purchased or immediate total refund. My Shark vacuum stopped holding a charge less than a year after purchase. Just look at their reviews - 80% all bad. Desired outcome: I Cannot get through to anyone that will help me the total refund should be $286.19. When reported to their customer service, they wanted us to return them so they could carry out tests, then, if found to be faulty, replace them. SharkNinja claims Autonomous technology. On Dec 7 got a shipping notice and access the tracking # -- Tracking screen goes blank. Contact Information Contact Us Support: Get support anytime using our Troubleshooting or Product Information & FAQs. One single appliance can do so many functions. Advised original model no longer available but they would replace with a new unit - told would be received within 5 working days of return. You just can't last with that kind of reputation. I would also like to stay out of jail since I'm bedridden and dying. They only last a year or one and half and won't work. Verification can help ensure real people write reviews about real companies. There have been apps REMOVED from the unit(s). Use MatrixClean Mode in Zone, Room Select or Spot Clean.To enable MatrixClean Mode:1. 2023 Trustpilot, Inc. All rights reserved. Usually pretty easy to do. Dear Sir/Miss. "It also has comprehensive temperature control to adjust to whatever meal I'm attempting to make. No interest shown to investigate the potential fire hazard or any further communication on this issue. Troubleshooting - Ninja Customer Service | Official Support & Help Centre Avoid buying from them, regardless of the quality of their products as you will not get any support/help after purchase. I have had to call a few times for parts. I clean it 3 years . Had to chase at every stage. What a complete waste of time. Not even the same vacuum. Click here to get notifications about new complaints of SharkNinja. !Shark Ninja well, SHARK seems to sum them up.I shall be discussing with my card issuer and asking them to deal with these Sharks. Offer will expire after 30 days. Although offered, my unit does not return to areas needing deeper cleaning. At no point did I ever receive a package from them, nor could FedEx verify delivery of my package. My Shark Anti-Wrap vacuum cleaner handle broke in half 13 months after purchase and light usage. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of SharkNinja. I am writing to you because I was not satisfied with the Very aggressive and insulting service from the company's representative in Israel (I live in Israel). Read Customer Service Reviews of sharkninja.com - Trustpilot They found my purchase date and then connected me through their video link- straight forward!I was able to show the defects on two separate occasions when I rang and the parts were dispatched very quickly!!! Fortunately the refund has, finally, come through. We do. I have called 6 times and everyone agrees I should be receiving a refund after I returned a product. With over 2500 employees around the globe, SharkNinja Associates are led by a united beacon. Terrible product & service!! Advised original model no longer available but they would replace with a new unit - told would be received within 5 working days of return. The Att wireless site as I have Att wireless service. 3/2/23 I was sent the SAME model AZ2000! 4 years later a the floor nozzle and cable had worn . Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. Absolutely atrocious customer service. Purchased a double air fryer and returned it under their satisfaction guaranteed.Refund could take up to 10 working days depending on your card provider waited 11 working days, nothing oh dear, sorry its stuck in our security system, its now been authorised for refund, this could take 10 working days depending blah blah blahWhy can every other company get it back to my card within 2 days!! Were over 2,500 unique personalities working together to challenge each other, achieve growth, and create products that wow our customers. When I explained the consumer rights act 2015 basically they said they dont care and they believe that their goods should only last 1 year! Floor nozzle lifter stopped working after 6 months. Despite repeated attempts to get my money back they came up with one excuse after another to avoid refunding me. Total zero after sales service unfortunately. Any reasonable person would not use it again as to not start a fire. They stopped responding to my emails at this point. 2nd collection has been arranged but i dont hold much hope, so much for doing the right thing. Refused to help in anyway and said Christmas returns are for between items ordered December 12-24. I have had to take Court action against them to get my money back - that says it all really. Their repair/replacement service via customer service is hopeless and non existent - They are out of stock on the website and their only suggestion is adding yourself to the Wait List for buying a new one and then calling up once theyre back in stock. They actively discriminate against disabled people, ignore complaints and don't solve problems. And though air fryers have really only become popular in about the last decade or so, it now seems youd be hard-pressed to find a home kitchen without one. Offer is good for one-time use only. This complaint was posted by a verified customer. Anyone can write a Trustpilot review. Ninja Shark Singapore - US#1 Blender & Vacuum Cleaner Wish more companies were as efficient as this! Manuals - Ninja Customer Service | Official Support & Help Center After checking settled for the AZ2001. 2023 Hearst Magazine Media, Inc. All Rights Reserved. I purchased an upright cordless vacuum cleaner and cancelled the next day. From the other reviews l guess this company must be planning on going out of business. Requested an exchange or credit note, not a refund, in exchange for the item brand new returned to them at my cost. 207 Amazon rating s. Condition Refurbished (Scratch & Dent) We were also required to pay for shipping. Why should I lose out of my full refund because of sharks mistake. They are open at weekends, they answer straight away, they help you fix the problem and if they can't they replace the product. This is super powerful and blends vegetables and ice so well. I have asked this company for a copy of their complaints procedure 3 times this week and each time I have been ignored. In 6 weeks waiting, Ive had 1 alert and by the time I went onto the website 5 mins late they were already out of stock again. Many stores carry the model(s) I am interested in. She suggested we try a video conf call to troubleshoot the problem. So purchased a kettle from Tesco awaiting email for when kettle back in stock!3 months later back in stock so contacted regarding this told them I had to purchase another kettle and they told me I could send it back for inspection!!!!!!!!! I purchased the Shark rather than competitors due to the technology offered. Would never buy direct again. Shocking! Now no refund or replacement unit. By Micki Wagner Published: May 31, 2023 We also ensure all reviews are published without moderation. Ms. Tammy Godin, Customer Relations Manager. It is a third party that actually care. I called CS February 27 and learned the NV series is discontinued. I waited for a call back, but there was none. I returned my vac and paid $27.70 for label . SharkNinja: Reviews, Complaints, Customer Claims | ComplaintsBoard I received the item and it was the wrong one .. Brought a ninja foodi in February last Brought a ninja foodi in February last year and the pressure cooking bit is playing up.Get up to pressure then goes bang and let's all the steam out.Tried a new lid thinking this might cure it but no luck.The customer service or after sales is bad.Made phone calls and emails but all they say is it is . Wow, I really have never dealt with such inept, clueless people. The products are fine but the persistent Emails that I'm getting is ridiculous.The unsubscribe link does not work and I cannot find a way to contact them from their web site as you have to state a reason then you gat an automated reply directing you back to the web site.Looks like I will have to report them to the ICO. When you call the customer services they say there is nothing they can do and you as a customer has take it with Klarn finance.
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