If you purchased online you have access to the special ticket booth. You can take it as many times. Display as a link instead, Get your Photo Pass and take home all the pictures of your experience at a special price. Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). Yes, you must select a specific date to visit the Park. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. Official ID of the visitor on the reservation (original). Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. By There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. At what time will I be back at the hotel? How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? My suite overlooked the casa Viento infinity pool farthest from the lobby. de C.V. We use own and third-party cookies to improve your experience on our website. How do you remove the watermark from the photos? You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. Simply click on foto@xcaret.com and choose one of the options to search your photos. Photo Pass Xenses; Get my admission to Xenses. If you buy multiple parks, the pictures taken at the hotel are included for free. Where is the photo that I downloaded located? We are experts in creating unconventional experiences making your event extraordinary. 5/5 would recommend again. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Sorry, the tickets for any of our attractions are not transferable. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. Are these activities allowed to elderly people? Yes the resort is beautiful and access to the parks is great. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. How do I find and download the photos from the website? Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Your previous content has been restored. We also purchased a photo pass package for all of the parks. I will not repeat everything that has already been said. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Can I enjoy underground river activity without knowing how to swim? We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). Customer Service. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). The amphibious vehicles are limited to two adults and two children. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. it was just my wife and I for her birthday/anniversary. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. The waiters/waitresses were always so nice. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. I loved the location of the hotel, very close to everything. Underground River Rafts of 580 yards paddling with special hand paddles. Are the downloaded files of high quality? I made a habit of spending the very early mornings on my balcony in the hammock. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. If you visited our Parks: foto@xcaret.com . Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Each photo downloaded is a JPG file, and the videos are MP4. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. Within Mexico. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Once you reserve and pay, you will not be able to change entrances, activities and/or tours. New activity: Underground Expedition. 5th Ave 10. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. (01152) 55 4163 7327 Riviera Maya All-Inclusive Resort | Hotel Xcaret Mxico Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. Upload or insert images from URL. Prices are subject to change without notice. 800 006 FOTO (3686) The product is available to purchase at least 24 hours before you visit the park or tour. Xel-H If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? He is a pool technician. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? I can see them but they all say sample on the and not able to download. *Original Review Below*!!!!!! Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Only adult individuals aged 18+ are allowed to drive. The use of the Photo . The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. For more information, please consult our list of products and services found in the price list section of our website. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Get onboard the shuttle and visit it as many times as you want. We had zero issues with arrival. Children under 4 years free. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. Transportation airport-hotel-airport . DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. Feb 5 - Feb 6. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. Due to the nature of the product we offer, you always have the possibility to view the photos. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. If you buy multiple parks, the pictures taken at the hotel are included for free. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Fully refundable Reserve now, pay when you stay. Paid for in US $ we received the hotel photos only. He was knowledgeable about the resort, the general area, and was very happy to make conversation. Other services (ATM, WiFi and gift shops). At the end of your stay, you can buy the photos at the store Tienda de Fotografia. If it doesn't, for their own safety, they won't be able to do the activity. Their eco-integrating design and premium amenities make them unique. Does the Park offer activities for children over five years old? She didn't really explain anything. de C.V. | For more information, please consult our list of products and services found in the Price list section of our website. $148. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. No problem! There is no limit to how many photos you take and you can then purchase access to download these images. Photo Pass FAQS | Xcaret Park Official Site Xcaret Admission | Riviera Maya Excursions | Cancun Tours Most activities involve water and your camera might get wet. This option is valid only in Mexico. Can somebody on a wheelchair access the Park? To replenish energy, a delicious picnic will be waiting for you. Enjoy a meal from the restaurant and perks like free WiFi. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. more. Nestled in a natural rock and among rivers. Privacy Terms. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Play it safe and take your own photos with I would have. Can I submit my purchase confirmation on my phone and/or tablet? Occidental at Xcaret Destination | Riviera Maya | Barcelo.com Not the end of the world, but it would have been nice. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. However, we would appreciate if you could inform us about the exact date you will visit the park. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. We invite you to join our program of using biodegradable and chemical-free products! This change is valid only 24 hours in advance. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Is there any type of refund and/or cancellation. Traveling on business? This luxury hotel features a casino, a full-service spa, and a nightclub. You cannot paste images directly. If you want to check our current promotions, visit here. No, this is why we advise you to bring one with you. On a PC right-click on the file and select the option to extract. DoubleTree by Hilton Hotel Boston Bayside - Boston. No, only TOURS include transportation departing from Cancun or Riviera Maya. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Each park has its own price for the photos pass. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Top Hotels in Middleton, MA from $94 - Expedia ( NO KIDS ). We dont recommend the use of flip-flops or Crocs. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. How can I get them? Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. *MSI only with participating cards (banks) issued in Mexico. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. 4 star Suburban hotel. Doubletree Hotels Middleton hotels are listed below. What is the time for pick-up at my hotel and where should I wait? Prices contemplate the number of people (PAX) and the number of purchased parks. The pass is very much worth the money. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. If you visited our Xcaret Hotels: fotohoteles@xcaret.com We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Does admission to Xplor Fuego include transportation? All rights reserved. DoubleTree by Hilton Hotel Boston - Bedford Glen. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. What is the distance between one activity spot and the other? !DO not buy the photo package!!!!!!!! The food is really good. I was just a bit disappointed with the management/check-in. You must have at hand your bracelets, the number of your helmet, and the date of your visit. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. Do I have to reserve for a specific date? I'm allergic to gluten, is there anything I can eat at the restaurants? Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. Yes. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Depending on the operation, transfer could be in a van or luxury bus. Each park has its own price for the photos pass. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. I really recommend this Hotel. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. and was unfortunately put in a bed with 2 queens. Yes, you can contact the photography customer service center Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Yes. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Children from 5 to 11 pay half the price. *MSI only with participating cards (banks) issued in Mexico. Old Navy - Paseo del Carmen Shopping Mall. My package also expires in a few days. Your link has been automatically embedded. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). A seven Zip-line circuit which includes the tallest in the Riviera Maya. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Hotel Xcaret Arte | Cancun & Playa del Carmen All-Inclusive 2.- A list of the albums that are included in your package will be displayed. Within Mexico. It is important to confirm your transportation service at least 48 hours in advance. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! Some activities call for physical strength. If I do not have credit or debit how can I make my reservation? Do you have scooters on rent inside the park? Exact pick-up time will be confirmed when making your purchase. Middleton, Massachusetts Hotels from $108 - Hotel Deals | Travelocity Traveling on business? 282. Doubletree by Hilton Nashua : 2 Somerset Pkwy. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. . If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. Does admission include transportation service? Each photo downloaded is a JPG file, and the videos are MP4. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Subject to availability. In our venues, life merges with art. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. What happens if I cannot attend the Park the day of my visit? By continuing to browse the site, you agree to the use of cookies. Saturdat to Sunday from 9:00 to 15:00 Hours. How does the discounts purchasing in advance apply? You can download as many times as you need to while the code is valid. Presentation of a valid ID card at our counters is mandatory. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Rest areas, dressing rooms and restrooms. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Please do not hesitate to let us know through this media when you decide to return to this paradise. Review collected in partnership with this hotel. Yes, activities in Xplor are all family-friendly. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. A floating Mexican party awaits you at Xoximilco. What types of files are the photos that are downloaded? Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Xenses - Xcaret | Xenses Park Official Site Traveling on business? This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. Thank you for contacting the Photo Department at Experience Xcaret. Stalactite River of 430 yards to swim inside ancient caves. 282. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. What is the minimum age allowed inside the Park? A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. $159. Everything is close you dont have to move your car at all. The download code is valid for 30 calendar days from the date of purchase. Free Cancellation. In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). (I loved Fuego on my last visit). Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app.
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