Our motorhome has been in the shop at la mesa for 71/2 months. 40 gallon fresh water tank. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Posts: 2,166 THOR #11781. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. Payments are with approved credit. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Thor motor coach four winds 24 f e350 chassis. Can hitch up to 8,000 lbs. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. JavaScript is disabled.
2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA This coach is over 6 years old. Thanks for the replies. At this time Im satisfied that they Thor Motor Coach has reached out. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. A representative has been notified and will be with you shortly. Spoil the RV owners in your life this Christmas with some of our favorite gifts. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. Then I tried the GFI in my 29m bathroom. Your luxury Mercedes Sprinter motorhomes. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Checked every fuse I could find. **** has not acted in good faith, as the documentation will show. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Worked with ******************* until **** when he moved to a new position. He was so laid-back and his knowledge was extensive on the motorhome. We want **** to act in good faith and resolve these longstanding issues. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. This is truly a manufacturer defect. Inventory shown may be only a partial listing of the entire inventory. He considered this an open case. Complaint Type: Problems with Product/Service. 2003 Thor Motor Coach jazz. Need advise, had a shop replace house battery and repair inverter.
New 2023 Thor Motor Coach Geneva 25VA Motor Home Class C Your actual payments may vary. Standard and optional features listed on units may or may not reflect actual in-stock unit. No. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. As the smallest motorhome option, camper vans are welcome virtually everywhere. 1 of 26. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. With all the family-friendly and pet-friendly features, you'll love traveling in . **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. I have a full side slide on my 2016 Thor Ace 30.2. There's a fuse on the back of the radio. Of course, at our expense. What have you tried so far? Then click on the manual name to download. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Rates and amount financed are determined by credit history. Wondering if the converter is shot. We are also providing the **** commercial vehicle center web address. International Association of Better Business Bureaus. Mechanic's Assistant: Are you fixing your Chassis yourself? See dealer for details. When I tried to bring it back in, it came in a few inches and then stopped. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums.
2022 Thor Motor Coach Freedom Elite - RVs & Campers - Facebook *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB Business Profiles generally cover a three-year reporting period. Why not the flooring costs? Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. I am not in a place where I can plug in and charge the house batteries. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. Class Cs with the beloved luxuries of Mercedes-Benz. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Read full answer bunk bed. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals.
Thor Recall Notices - Latest Recalls for Thor - Arfc Paint.
2020 Thor Four Winds Moto | Recreational Vehicles | ksl.com We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. And not have heard from them. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Look in house battery compartment. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . 33 complaints closed in the last 12 months. She is also equipped with . $97,999. purchased in July 2022. My husband was ill and could not drive the coach to *******. I have hundreds of emails relating to our continued attempts to get these issues resolved. A representative has been notified and will be with you shortly. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. After ******* ***** had our coach for almost a year. Rates and amount financed are determined by credit history. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Class Cs with the beloved luxuries of Mercedes-Benz. {priceLabel}: All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Not a fuse, not a wire. Please see us for a complete list of features and available options! This is an independent, unofficial site. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. . Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Just for good measure, recheck those easy to access fuses in the panel in the coach. We need this rv fixed asap. good-will offer. Took a good 2 hours drive and they are still dead. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. ******* also says we would NOT be reimbursed for any travel expenses. This has gone on for far too long. After all the warranty work, we had to winterize the coach for the 2019 season. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. 2017 Thor Challenger XE Rear and side cameras and radio not working. It features the best of a class a, along with the best features of a class c. That's what A.C.E. Provide us with some basic info and well appraise your RV. The A.C.E. Based on the pictures provided to us, there is no repair to be made. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Like most: All went so smoothly from our first email to our going through the American Canadian borders. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. ********************************* became Retail Warranty Supervisor in April of 2022. The best of Class A amenities and more power than a Class B. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . We have acted in good faith throughout this entire ordeal. BBB Business Profiles may not be reproduced for sales or promotional purposes. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. Thanks for the suggestion. All standard features and specifications are subject to change. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. More than 50 pictures were sent to Thor. !. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. We had one of our **************** Representatives reach out, the below follow up was provided. Add distilled water only. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame.
New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Have driven unit less then 250 miles since purchase. It may not display this or other websites correctly.
Thor Full Side Slide-out Won't Come In - FMCA RV Forums Don't go searching for zebras just yet. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Then ***** struck, with travel restrictions in place. We purchased a 2016 ************ 40xte with ****** miles on it. They gave **** rv support ***********. ****** was not being truthful. How can **** choose to refuse to fix this chronic and widespread issue? There authorized service center is telling me not to get roof patch but replaced. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Awning attempts to extend while driving. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Use/store switch in use mode? We want the work to be done correctly. from Thor Motor Coach. Would be a great hunting rig! Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! 5 seatbelts. For more information, visit. Across from the sofa is a booth dinette. Radio. This shouldn't be happening.
PDF TaBLE oF CoNTENTS - Cruise America Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. can provide videos and pictures. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? After changing the engine battery the radio and backup camera will not work. If you wish to set up a factory service appointment to discount you the $2000, please call ************. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. According to the call notes several of his concerns were discussed and further explained. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. My Thor dash radio is also powered by the house battery. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab.
The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. One is in the coach fuse panel and is marked. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? Our Owners Resource and Owners Guide can help you get the most out of your travels. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. State: Texas. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. The elements cause the roof to expand and retract. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Exterior 32" TV. Surround Sound. See us for more details. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. All warranty info is typically reserved for new units and is subject to specific terms and conditions. I will state again that this is not a new claim. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. Save your favorite RVs as you browse. Across from the sofa is a booth dinette.
Thor Motor Coach Vegas 24.1 - Fixya Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey.
New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration.
New 2023 Thor Motor Coach Outlaw 38MB Motor Home Class A - General RV MSRP Price: $157,576. +26. What's The Best Cordless Vacuum For RVers? Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Then click on the manual name to download. Planning pet-friendly trips can be ruff when you don't know what to pack! I do not know WHY he has not had access to this correspondence. Largest Family-Owned RV Dealer In The Nation. We are well aware that the coach is off warranty. Brought the coach home. 2016 Freedom Elite 28H with a Axxera radio. Know someone who might be interested in this RV? Mercedes-Benz 10.25 in. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS.
How To Use Your Thor Motor Coach Class C RV: Four Winds - YouTube We are sorry to hear of your concerns with your 2019 *******. Thats where the water is coming in, it came that way from the factory. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? We strive to ensure all pricing and information contained in this website is accurate. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. 2022 Thor Motor Coach freedom elite.
We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . . HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. 3. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. All Advertised Prices Expire daily at Midnight. Both electrical circuits must be energized for either radio to work. 26 gallon black water tank and 31 gallon grey water tank. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Thurmont, MD. See dealer for details. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Your Thor rep will be reaching out to you to gather more information on the concern. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Across from the bed there is even a place for an optional 32" LED TV. Stock photos may not represent actual unit in stock. changed the RV world when it first hit the streets in 2011. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Not just one but every single seat in the coach. Check whether the batteries are charged enough. Model: Hurricane 29M. Call 248-662-9910 or fill out the contact form to learn more. Listed 15 hours ago in Camp Verde, AZ. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Stock #46257.
You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Diesel and gas-powered chassis options. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture.