dublin honda service manager

I expected a certain level of care and customer service. I hand carried the documents to my bank instead so that they could send the loan check first thing Saturday morning. I would like my response posted and to see if Dublin Honda has a response. This information may be used to provide you with information you've requested about our company, our products and our services, or to provide you with special notices. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Their conclusion was ridiculous saying that the Catalytic Converter is broken and need replaced. SO I CALLED TO GET THE SATUS AFTER SEVERAL HOURS OF WAITING THEY FINALLY CALLED ME BACK AND SAID THEY WOULD REPLACE THE WINDSHIELD BUT I WOULD HAVE TO PAY OUT OF POCKET! Third parties may collect personally identifiable information about your online activities over time and across different websites when you use this website. The car as pictured online did not meet my expectations when I arrived in person, and I repeatedly had to ask for the included fix a flat kit for the vehicle. They don't fix the issue but. We appreciate your business and kind words. This rating includes all dealership reviews, with more weight given to recent reviews. Meanwhile, this has caused undue financial burden due to the lack of response from Dublin Honda. (1) *********** manager's bad attitude escalated the matter. As a matter of policy, BBB does not endorse any product, service or business. More, I will never bring my car back here again, they lied to Other than as set forth in this Privacy Policy, you will be notified when any personally-identifiable information about you may be shared with third parties, and you will be given the opportunity to decline to share that information. None of this had occurred before the Dealer looked at it. This place is ridiculous. The windshield was also visibly tinted, which is illegal in my state- and I had to pay to remove the tint out of pocket elsewhere. SEVERAL SAYS LATER I WENT BACK ASK FOR MANAGER LOUIS CAME OUT TOLD ME HE WILL CALL ME BACK NEVER HEARD FTOM HIM! Now they have to work to get it canceled again then money to ally then ally takes 60 days plus to get me the money. BBB Business Profiles are subject to change at any time. Manager Salary at Dublin Honda | Salary.com I brought it in to see what that was about and when they ran diagnostics and cleared the engine light and codes they say they saw nothing wrong with the vehicle. Thank you for choosing Germain Honda of Dublin for your automotive needs. . ANYHOW NO EXPLANATION AND HE JUST HANDED ME HIS BUSINESS CARD AND SAID HE IS BUSY IF I HAVE ANY OTHER QUESTIONS I CAN EMAIL HIM! The list of ************************************* to initiate the ************* claim requires the dealership to, "Provide copies of any refunds issued for items which are cancellable. Dublin Honda Service | Honda Marysville There would not have been a hot quarrel had they ever offered an acceptable solution? Then took me to: ***** ****** ************* Parts and Service Manager at Germain Honda of Dublin Panama City Beach, Florida, United States. See details. The Check Engine Light is not always on, but on and off cyclically, so is the other three lights. ), but the manager was very impulsive and called the police. The car as pictured online did not meet my expectations when I arrived in person, and I repeatedly had to ask for the included fix a flat kit for the vehicle. DUBLIN HONDA - 197 Photos & 1315 Reviews - Yelp On Oct 7, 2022, I brought my vehicle to this dealer to do a diagnosis. He returned stating term will be 36 mo/36k mi, price $2,693, and all manufactures recommended maintenance would be covered. Sincerely,*******************************. Normally that kind of unplanned purchase would drive me crazy but I knew we needed new tire so I was already looking and when the service advisor quoted me a price, I took it because it was better than anything I had found at some of those tire retailers. Said that there may be a cancellation fee and a proration amount calculated. Employees need five ratings within 24 months before we can calculate an average rating. This wasnt achieved by Tito and Jimmy. Of course I had serious doubt about the conclusion of this diagnosis because: (1) it does not answer why other lights on the vehicle dashboard also goes on and off cyclically like the Check Engine Light; and (2) it also does not answer why it works sometime but does not work other time (Check Engine Light goes on and off cyclically). Honda Financial stated as of 1/8 Hall Honda is not acknowledging receipt of the vehicle. My old battery had 100 months limited warranty and based that they offered me $145 with no warranty. 6715 Sawmill Rd Dublin, OH 43017. More. they still havent fix the car and all they give is xxxxxxxx excuses. This service was more difficult than most as it involved the Hybrid system in a 2009 Civic Hybrid. I have made a complaint with Dublin Police about this abuse of using police power. It is nearing 90 days and I still have no good answers of when things are going to be processed or any idea of when I will get my title or tags. ANYHOW NO EXPLANATION AND HE JUST HANDED ME HIS BUSINESS CARD AND SAID HE IS BUSY IF I HAVE ANY OTHER QUESTIONS I CAN EMAIL HIM! With limited notice, we can handle a wide range of routine maintenance and minor repair items. To me it is an excuse to avoid responsibility. "(2) A lot of bad past experience with Ken Harvey's Dublin Honda. On 10/6/2022 the vehicle was deemed totaled after a horrific head on collision which left my son incapacitated. I said "That's truly stupid if I have to leave my vehicle for another 3 or more days for your mistake they made". The General Manager Jim Bailey of Ken Harvey Dublin Honda, is unwilling to take responsibility for a service technician mistake even when presented with the evidence that his service department made the erro. So, all was good and great atmosphere. Best regards, Come see us for fast, friendly, expert help with your Honda. Paid 50% more compared to last year although the service scope was the same. 3516 Virginia Beach Blvd Virginia Beach, VA 23452, 3516 Virginia Beach Blvd Virginia Beach, VA 23452. Very racist and NOT PROFESSIONAL AT ALL! She checked in periodically while I waited, connecting with me on a personal level making it a great experience. The most egregious thing that happened to me is that they messed up with the electrical wiring of my Odyssey 2013 when they changed the engine cylinder, making some lights on my vehicle dashboard behave weirdly.Odyssey of this particular year had a manufacturing problem with one engine cylinder. Our dealership takes your privacy seriously and is committed to safeguarding your privacy online. When I denied the offer, I was told So you just want to throw away money then? while the rest of my paperwork was shoved at me to finish signing. Service Advisor/Writer Dublin, CA $5,374 - $12,000 a month Easily apply 30+ days ago View job There is 1 job at Dublin Honda Explore them all Browse jobs by location Dublin, CA 1 job HE RUSHED ME THROUGH THE INSPECTION PROCESS AND IT WAS DARK IN WINTER NIGHTS! I am so sorry to hear that your issue was not resolved during your first visit. I hand carried the documents to my bank instead so that they could send the loan check first thing Saturday morning. I tried contacting the service department a few times because I was worried I wouldn't have my car back in time to commute to work the following day. Cookies can also be utilized to help us provide you with information targeted to your interests, based upon your prior browsing on our Web sites. I was told I needed windshield wiper blades and a rear driver's side brake light. I LEFT MY CAR WITH SERVICE. I didnt have as big of a big selection to choose from but they had the brand I already researched. August 26th I'm calling around to try to track down the check and the gap insurance company tells me that Jennifer from hall Honda corporate called them on August 11 2021 and reinstated the gap insurance. So with anger, there was a hot quarrel between the service manager (a black man) and I. . I have no idea why they needed to keep my car overnight for something so simple, and his casual expectation for me to be ok with it was incredibly manipulative. The customer was trying to say that something we did two years ago was the cause of his light coming on in his car. I went from new car joy, to unhappy boy. I made an appointment for 2 pm, and brought it in. After having examined our current vehicle top to bottom extensively, we have more recently come to find our battery has also become corroded after owning the car for no more than two months in time. Wais the salesman is a manipulative lier! It's nice to be remembered. Our dealership respects the privacy of individuals who visit our Web sites, send us e-mail, or participate in features/services we offer online. Great prices on a big selection of New and Used Hondas, plus a state-of-the-art Authorized Honda Service Center. WHY WOULD YOU NEED TO TEST DRIVE A CAR FOR A BROKEN WINDSHIELD AND 18 MILES?! I am sorry for the inconvenience. Very, very professional. PLUS ANOTHER $200 FOR DIAGNOSIS! To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties. I simply would like to know where my Vehicle Title and Permanent Tags are in being processed and when I will receive them? THEN I WENT TO PICK UP MY CAR I NOTICED IT WAS DRIVIN 18 MILES! Said he was going to clear this up. (1) On Oct 8, 2022, I picked my vehicle at Dublin Honda. The service advisor indicated that I was unsafe and that my car would sustain substantial damage if I didn't take care of it immediately. Had to come back to Germaine the following week to have it checked again. Said that was unacceptable. So I asked them to repair. However Service department miss major issue that I had to take to another dealer (they were closer and car turned our to be unsafe to drive). Thank you for choosing Germain Honda of Dublin. The Check Engine Light went on and off cyclically for no reason: The light was on for 1 or 2 weeks and then off for 3 or 4 weeks, the Maintenance Light was on and then off before the maintenance was done, and back on again. KEN THE OWNER SAID HE WILL GET BACK TO ME NEVER CALLED BACK! This wasnt achieved by Tito and Jimmy. Please provide your email address to begin receiving price alerts at home, at work, and on your phone. I will definitely be using Germain Honda for all of my future services for my CRV. . Trying to pump up my bill Honda? The most common issue has been the (incredibly visible) corrosion of several car batteries. We took my daughter's 2012 Honda Civic EX for a recall on emissions. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. the E-Mail Reminder Service). Germain Honda of Dublin Staff Note that complaint text that is displayed might not represent all complaints filed with BBB. Tito was condescending and borderline rude when it came to purchasing a 2019 Si coupe. Website. http://dublinhonda.com Your Bay Area Honda dealer in Dublin, CA. KEN THE OWNER SAID HE WILL GET BACK TO ME NEVER CALLED BACK! Subscribers or site visitors will never receive unsolicited e-mail messages from agents working on our behalf. The same week as I got the car, the check engine light came on. "You go!". The dealer's service team is one of the very careless, very inexperienced and very inexpert, with no advanced knowledge about electrical wiring and mechanic. Why would I be angry had they given me a satisfactory solution? He filled out a Warranty Cancellation. Ken Harvey's Dublin Honda Teroll Melton, Adrianna Garcia, Alex Pungprakearti, If I could give zero star I would have! blames others. I was sent a list of repairs that were 'critical safety' repairs, including replacing my brakes. Dublin Honda is one of the leading Honda dealerships in the greater Pleasanton, Livermore, Hayward, San Ramon area, offering excellent customer service, a friendly environment, attractive . Best regards, Our service doesn't stop there. Inability to produce return receipt 239 Reviews of Ken Harvey's Dublin Honda - Honda, Service Center Car Dealer Reviews & Helpful Consumer Information about this Honda, Service Center dealership written by real people like you. More, xxxxtiest customer service ever, more than 2 months and They have no idea of what they are doing. My payment of $428+ is NOT for a bad and careless routine maintenance job like this. We brought our 2013 Honda Accord for a simple oil change and the Express Service manager, "H", did not We have been a Honda family for over 16 years . They quickly concluded that the catalytic converter is broken and need to be changed (the price would be in thousands). You can boast to people how nice you are, but when things go bad or poisonous and your attitude is like this, you do not deserve even 1 star, or even to be in business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Germain Honda of Dublin Dealership, OH | CARFAX I drove straight back there and it was quickly fixed. This data may also be used to tailor your experience on our sites by providing content that is relevant to your interests and geographic region. This could have all been done in 1 visit if the tire was checked that 1st day as requested. My brakes started acting funny, my check engine light came back on immediately after I left the lot when they said their was nothing wrong with it. No. All these seems to me there is an electrical wiring problem with the vehicle that was introduced when they replaced the engine cylinder: either some wrong wire attached to the wrong device or wrong sensor, or there is contact failure, cut wires or short circuits somewhere. I had the pleasure of working with Amy Pickens at Germain Honda for my recent service visit. I found the sealing rubber was totally torn off by their automatic car washing machine. 415 followers 414 connections. I will lose time from work to get this all sorted out. I brought my car in for a typical service, A13 which, among a few other things, is a transmission fluid change and an oil change. When Ken Harvey opened his small . Rich Newsome - General Manager. . They made me wait hours at the rest area, but could not even fix the issue. I should receive the full $2,693 back. I CALLED AGAIN THIS TIME LOUIS TOLD ME I SHOULD LEAVE THE CAR FOR INSPECTION WITH SERVICER OVER NIGHT FOR INSPECTION. HE GOT THE MANGER AND THE MANGER WAS EXTREMELY RUDE AND SAID WE HAVE TO TEST DRIVE CARS ! The manager's multiple threat to call the police made me respond "Call the police now!" Use bait and switch sales tactics. Use bait and switch sales tactics. As a licensed Honda dealer near Columbus, we . We'll have this time-saving information on file when you visit the dealership. I was requested by my approval loan officer to have the documents sent via email to the credit union for faster processing, but both Tito and Jimmy were trying to pressure me to use dealer track to send documents over (this process usually takes longer to fund the loan). Thank you for your positive review. I found the sealing rubber was totally torn off by the automatic car washing machine. I expected a certain level of care and customer service. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was sold the Warranty under false pretense. The status of the Tire Pressure Light seems to have a connection with the status of the Check Engine Light: The Check Engine Light is more likely to be on when the Tire Pressure Light or the **** light is on. SEVERAL SAYS LATER I WENT BACK ASK FOR MANAGER LOUIS CAME OUT TOLD ME HE WILL CALL ME BACK NEVER HEARD FTOM HIM! IN ANY CASE THE CAR FAC DID NOT REPORT ANY ACCIDENTS BUT THE CAR WAS CLEARLY IN AN ACCIDENT SO THE NEXT DAY WHEN I DID SEE THE WINDSHIELD I THOUGHT MY CAR HAD BEEN VANDALIZED OVER NIGHT. My service advisor was Cole Smith, he did a outstanding job explaining what the recall was for, and what needed to be replaced. Please check out my review on Google. As a matter of policy, BBB does not endorse any product, service or business. International Association of Better Business Bureaus. with. The problems started right after they did an overhaul on my engine. but the service department did damage the first time they touched the car. I hope a different auto shop can be assigned to do a thorough check on the engine or the electrical wiring and Dublin Honda is going to pay the check cost. They swapped it out with the spare as a life-boat, with a promise to take care of me as tge first customer the next day-which happened without skipping a beat. The manager was not involved until the customer was rude and calling one of ***************************************'s employee b****** and hoe's, swearing at them and calling them stupid. The only way that I could think of that the situation can improve is that if this dealership goes out of business. I CALLED AGAIN THIS TIME LOUIS TOLD ME I SHOULD LEAVE THE CAR FOR INSPECTION WITH SERVICER OVER NIGHT FOR INSPECTION. Any information you provide to us (i.e. She was extremely personable and made sure I understood the details of the multi point inspection. Established in 1954. International Association of Better Business Bureaus. Dublin Honda - Home - Facebook Service Manager Dublin Honda 2012-2019 View Richard Lanzone's full profile Recent News About Richard Lanzone Web References Scoops Intent Dublin Honda Staff| Dublin Honda Dealer Jan 24, 2017 dublinhonda.com Dublin Honda | New Honda dealership in Dublin, CA 94568 Jul 18, 2012 dublinhonda.com Read more news People Similar to Richard Lanzone . The tech performed buckle inspection and installed new buttons on both seatbelts quickly and efficiently. The latest, a flying window sealing rubber. Our team works hard to ensure our guest's complete satisfaction. My insurance company would like me to file a stolen vehicle report if a return receipt is not received. Please check out my review on Google. We do not sell, rent, or trade consumer information to third parties, other than as described below, and never without your consent. I feel Dublin Honda did not actually repaired my engine problem completely when they did the recall engine repair, or they damaged the electrical wires when they did it. Since then the check engine light started to have an odd behavior: on and off cyclically. "Call Now!" DUBLIN HONDA - 197 Photos & 1316 Reviews - Yelp Service Manager . I own one Honda already, and went in to purchase a second one for a family member. My Maintenance Required Light came on, I called Dublin Honda to schedule an appointment for servicing. Several models they had attempted to pitch were severely damaged to which multiple salespersons would either deny the severity of these damages or outright lie about the issues at hand. The tech said that they were completely worn down to the service limit in the front and the rear and wanted to charge me $750 to replace them. This visit was very routine - oil change, filters, etc. General Manager. Some browsers incorporate a "Do Not Track" (DNT) feature that, when turned on, signals to websites and online services that you do not want to be tracked. but the service department did damage the first time they touched the car. 1 2 3 4 5 6 Please Select Vehicle Back Next Choose my car I know my VIN Year * Make * Model * Odometer * Next This is a major repair that took a week to finish. Told yes there was a hole and it needed patched. At this time, we have had correspondence with both managers of Hall Honda of Virginia Beach and feel neither have adequately addressed any of our concerns. The Check Engine Light went on and off cyclically for no reason: The light went on for an uncertain period of time like 1 or 2 weeks and then off for another uncertain period of time like 3 or 4 weeks, the Maintenance Light was on and then off before the maintenance was done, and back on again. The representative stated they would email me a "return receipt" on Monday 1/4/2021. I WENT BACK TO DUBLIN HONDA AND I WAS SURPRISED TO GET THE TREATMENT THAT I DID! ken harvey's dublin honda. I should have a car that runs perfectly when I invested my money and time with these people. me about the safety of my car and tried to scam me out of hundreds of dollars. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 4.5. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Per conversation with ***** ********* ************time of purchase, this Maintenance Contract would cover all manufactures recommended maintenance. Dublin ***************** advised the customer that they are not welcomed back. This statement discloses the types of information we gather, how it is used, and how you can gain access to and edit any data that we've collected about you at any time. I told the service advisor that I was going to replace the brakes with a family friend, because the price they quoted me was too expensive, and he seemed very concerned when I said that. General Manager. DURING THE SAME TIME THE CARS AUTO TURN ON AND OFF TO SAVE GAS WASNT WORKING EITHER I HAD TO PAY $200 TO GET A DIAGNOSIS AT THE END FREMONT HONDA TOLD ME THERE WAS NOTHING WRONG WITH IT. EVEN THO ITS NOT TURNING OFF WHEN IT IS SUPPOSED TO! Sometimes a sharp turn in vehicle direction or acceleration /deceleration could trigger the Check Engine Light to be on.
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