Otherwise please stop wasting paper. I would never recommend FragranceX to anyone, no matter how much money you think you might save. Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. I recently ordered the Besty Johnson gift box and damn, it smelled amazing. I ended up with a headache and lost money. So give 'em a shot! Been buying here basically since the internet started. I called from uk and we have a time difference but didnt get through to anyone and plus I work full time. How BBB Processes Complaints and Reviews. Great price & perfumes. Thank you! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I was super stoked to order a perfume for a Christmas gift, so I hopped online and placed my order. I was confused because clearly money was taken from my account. Error: There was a problem processing your request. BBB Business Profiles are subject to change at any time. So, I'm not quite sure how this mess is going to get straightened out. He and his wife attend St. Paul Catholic Church and he is a member of the Port City Kiwanis Club. This was really frustrating for me because I am the one paying for the gift and I don't want my daughter-in-law to see how much I spent. My advice to you is simple. I never received a tracking number in an email, however, nothing went wrong and it arrived quickly. I tried calling numerous time to the customer service number without response. Absolutely horrified by this customer service. Go directly to Mfg's Page to order and check prices..
Verizon warns customer service employees of impending layoffs- The Discuss the issues you have had with FragranceX.com and work with their customer service team to find a resolution. Keep up the stellar work! Great options, good quality fragrances (not fake or cheap knockoffs, fair prices, & fast delivery. We kindly request customers to inform us promptly if any item presents issues, so we can promptly assist. To my surprise, I never received a response to my email. I mean, if they can't even answer a simple question from a potential customer, why should I trust them with my hard-earned money? :( I tried to talk to the company about it, but it was like talking to a brick wall - they didn't respond to my emails and their customer service (over the phone) was a total letdown. Fragrancex is the only online retailer I trust for my cologne & perfume needs! Anyone can write a Trustpilot review. Shocking company. !function(e,a,t){var n,r,o,i=a.createElement("canvas"),p=i.getContext&&i.getContext("2d");function s(e,t){p.clearRect(0,0,i.width,i.height),p.fillText(e,0,0);e=i.toDataURL();return p.clearRect(0,0,i.width,i.height),p.fillText(t,0,0),e===i.toDataURL()}function c(e){var t=a.createElement("script");t.src=e,t.defer=t.type="text/javascript",a.getElementsByTagName("head")[0].appendChild(t)}for(o=Array("flag","emoji"),t.supports={everything:!0,everythingExceptFlag:!0},r=0;r
FragranceX Review:Is It Legit or Fake[My Experience in 2023] Seriously, it was so bad that I nearly gagged. I have no problem with the perfume, just the no caps and the awful encounter with your customer service person. Love this place everything comes on time Sometimes faster then it says also I love that they show you what size your about to purchase! Price? Review the terms and policies associated with Avaya software and services. We have no control over your countries taxes. I called Frangrancex.com and spoke with someone from customer service. They have been refusing to give me a refund for month. Now thinking of filing claim with my credit card issuer to get the refund.Edit - 13-04-2023After series of mail exchange I finally received my refund today.Probably it was the rep's fualt who was assigned the case and did not care to response in timely manner. If I could score minus 10 I would. When the perfume arrived it smelled nothing like the perfume and the smell faded after seconds rather than hours. Customer Service Associate, FT Remote - Remote Workers FAQs for Purpl Lux. Ordered some cologne. FragranceX.com Help @ fragrancex.com. Have a great day! By leveraging AI, adding digital channels, and using cloud-based solutions, businesses can improve agent productivity and provide a more personalized customer experience. An example of data being processed may be a unique identifier stored in a cookie. Additionally, some customers have reported issues with returns and refunds. Thank you so much, Fragrancex.com Team! window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/fragranceadvice.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.2.2"}}; Thanks so much, eva, So far, I am excited and pleased about the colognes I have received. What makes FragranceX different from many online fragrance outlets is that they purchase directly from the manufacturers and fragrance brands. They soon informed me that they couldn't send only part of the order. SAFETY ALERT: Our evaluation of FragranceX found a legitimacy rating indicating a low level of trustworthiness at 36%. Backed by the National Science Foundation. See inspiring ways companies are using Avaya solutions to change the world of work. Continue with Recommended Cookies. Have a great day! Meet Avaya experts at our events, webinars, expos, conferences and more. They are a con artist company to deal with. It's frustrating especially when they keep sending me emails to order like everything is cool. In person or online, gain a full understanding of your Avaya solution and its capabilities. Merry Christmas. As a bargain hunter at heart, I was excited about the prospect of saving some money. If you're looking for a reliable and trustworthy fragrance company, I suggest you look elsewhere too. I checked the invoice in the box and the confirmation email where I noticed that it said "tester". Stay up to date on Avaya's latest news and solutions. Excellent Price and Product, but Poor Delivery Time. There are 3 ways to reach FragranceX.com across 3 communication modes: phone, email, web. Obviously, there's no point in me complaining if they're not willing to help, but I still wanted to share my experience. no assistance furter? Mixed Feelings: Great Fragrances, Poor Customer Service, FragranceX Review: Great Selection & Prices, But Billing Mishap Caused Frustration, FragranceX Review: Lost Parcel, Currency Difference, and Refunds, FragranceX Review: Good Selection and Prices with One Delivery Hiccup, FragranceX Review: Terrible Customer Service and No Refunds/Cancellations, Beware of FragranceX: Received Used Leggings Instead of Perfume & Terrible Customer Service, Beware of Hidden Fees When Ordering Overseas: A UK Customer's Warning, FragranceX Review: Buyer Beware - Received Fake Knock-Off Perfumes & Terrible Customer Service, FragranceX Review: Unreliable Customer Service & Lack of Responsiveness. Automate and personalize business processes with prebuilt or customized apps. The perfume bottle and cap are shaped the same; and the perfume itself has that same light pink hue. At the end of the study, she said, Turnkey will make recommendations for the city to follow. I have emailed you a prepaid return label for you to return the item for a full refund. C'mon man! Trust me, it's just not worth the headache and heartache. FrangranceX have done nothing but tell me theyre looking into it. Rely on our team of experts to help you get the most from your investment. Our scan shows FragranceX website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. However, for international customers, you'll need to call 001-718-482-6970. So, I had a little hiccup with FragranceX. https://www.avaya.com/ecomm/secured/cart-services/getcart/, https://www.avaya.com/ecomm/secured/user/usertype/, https://www.avaya.com/ecomm/secured/cart-services/cart/count/, https://www.avaya.com/commerce/dashboard/, https://login.avaya.com/sso/common/logout.jsp?source=https://www.avaya.com/, /cs/Satellite?pagename=Avaya2/Service/FindStateByCountry&locale=en_US, /cs/Satellite?pagename=Avaya2/Service/FindCitiesByState&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory&locale=en_US, /cs/Satellite?pagename=Avaya2/Service/PartnerLocator&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerCountries&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDetail&locale=en_US, /cs/Satellite?pagename=Avaya2/Service/FindCityByCountry&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V3&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V4&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerLabels&locale=en_US&key=Partner%20Levels, https://www.avaya.com/en/get-resourcecards-for-rotation/?locale=en_US, /cs/Satellite/?pagename=Avaya2/CaseStudiesJSON&locale=en_US, /cs/Satellite/?pagename=Avaya2/News/NewsJSON&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/getCategoryBlogs&locale=en_US, /cs/Satellite/?pagename=Avaya2/Store/getCompareStickyHeader, /cs/Satellite/?pagename=Avaya2/Blog/getAuthorBlogs&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/getBlogsForInputText&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/BlogCategoryTagList&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/getBlogsForFilterSection&locale=en_US, https://www.avaya.com/ecomm/get-long-distance-rates, /cs/Satellite/?pagename=Avaya2/Device/deviceCategoryList&locale=en_US, /cs/Satellite/?pagename=Avaya2/getdeviceForFilterSection&locale=en_US, /cs/Satellite/?pagename=Avaya2/DeviceCatelog/getdevicesForCompareSection&locale=en_US, /cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelData&locale=en_US, /cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelDataList&locale=en_US, /cs/Satellite/?pagename=Avaya2/Store/getZangCPaaSPrice, /cs/Satellite/?pagename=Avaya2/Store/getZangCountryList, /cs/Satellite/?pagename=Avaya2/Store/getBundlePriceData&locale=en_US, https://www.avaya.com/en/devices-and-phones/catalog-search/, https://www.avaya.com/en/devices-and-phones/product-compare/, https://www.avaya.com/cs/secure/en/cxo/home/, /cs/Satellite?pagename=Avaya2/awfo/storeData, /cs/Satellite/?pagename=Avaya2/CaseStudiesJSON_V1&locale=en_US, /cs/Satellite/?pagename=Avaya2/Common/SuccessStoryFilterList&locale=en_US, https://www.avaya.com/en/success-stories/search-results/, /cs/Satellite/?pagename=Avaya2/Common/NewsRoomFilterList&locale=en_US, /cs/Satellite/?pagename=Avaya2/News/getNewsRoomData&locale=en_US, https://avayaglobal.force.com/schedulenow/s/updateschedule, https://avayaglobal.force.com/schedulenow/s/cancelschedule, /cs/Satellite/?pagename=Avaya2/Common/getFactSheet&locale=en_US, /cs/Satellite/?pagename=TC/GetSubprocessorData, https://www.avaya.com/cs/Satellite/?pagename=Stream/VideoCategoryTypeTagList&locale=en_US, https://www.avaya.com/cs/Satellite/?pagename=Stream/getVideoForFilterSection&locale=en_US, https://www.avaya.com/cs/Satellite/?pagename=Stream/getCustomFilterSection&locale=en_US, https://www.avaya.com/cs/Satellite?pagename=Avaya2/TC/DownloadPDFFile&offername=. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FragranceX.com, Connect with FragranceX.com via Facebook at, Like, share & subscribe to FragranceX.com on YouTube at, See FragranceX.com's portfolio on LinkedIn at. I ordered a Hermes perfume at 130 for my wife. Adding cloud-based, cutting-edge capabilities in the contact center has emerged as a powerful tool for transforming customer service. Ty guys. Use at your peril. Nice selection. Yes, we do ship to South Africa currently. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I have shopped with you for quite some time now and it's always the same, fun, easy, fast, and a decent price. The scent does not even last for fifteen minutes! Easy shopping & checking out. Submit a complaint and get your issue resolved. You can also find perfume samples and testers on this website. We suggest careful consideration before using their services. In case you missed it, you can read more about the difference between aftershave and cologne. I ordered a perfume for my sweetheart for Valentine's Day, but I didn't realize for a few days that the order had been cancelled! There also arent as many employees needed to process orders and offer customer service as with brick-and-mortar stores. Cloudflare Ray ID: 7d11f8c22c509956 I wish the pricing would be a bit better, if possible, to compete against other suppliers and to make it so much more reliable. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. As a matter of policy, BBB does not endorse any product, service or business. Read on to find out what is driving demand for cloud in the contact center. I got the package pretty quickly, which is cool, but only to realize that the perfumes inside were a total fake knock-off. Trust me, your wallet and your nerves will thank you. will use again. This is my first order with you so I'm excited to see how the product and shipping go. You can email the site owner to let them know you were blocked. Is FragranceX Legitimate? Our FragranceX Review Hello Mariaan, I have purchased from Fragrance x in the past and was very happy with my purchases. By Mail: Support@FragranceX.com By Phone: Customer service is open from 7am to 4pm eastern time: 1-888-557-3738 option "2" 1-888-55- (PERFUME) option "2" Outside the USA Dial: 001-718-482-6970 By Mail: FragranceX.com 5 Plant Avenue Hauppauge, NY 11788 By Fax: I kept checking the tracking and everything looked ok. Got a message this morning saying it would be delivered and it was. This will surely increase the credibility of your complaint. Emailed several times as well no response, worst customer experience ever. Looking to change it up. But when the package arrived, I was in for a rude awakening. Along with their wide-ranging fragrance selection, this company ships worldwide. Ordered 4 aramis aftershave balms. Click here to get notifications about new complaints of FragranceX.com. Never once have I had a bad experience. Hello um are u guys serious that they don't give ur orders cause i just placed one on monday and if i don't get it i will go crazy caus the. Please contact us at Support@FragranceX.com so we may assist further with this. Just a little something for my Mother for her birthday in August since I already got her a Mother's Day gift, as well as just a little something for myself that will be safe to travel with for my upcoming trip. Like seriously, I order from them all the time and they can't find me? Great perfume at affordable prices. Parfums de Marly Review, My 7 Favorite Fragrances. I was confused. While Im sure that managing the operations of a company like FragranceX is no small feat, there are definitely fewer balls in the air for them to have to juggle and make budgeting accommodations. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Martha street shooting victim identified, more arrests to come, Vicksburg National Military Park begins new ReadingRangers program, Dr. Paul Byers Announces Retirement, Dr. Kathryn Taylor Named Interim State Epidemiologist, Vicksburg Kiwanis Club elects new officers and directors for 2023. Fragrancex.com offers free shipping on orders over $35. REUTERS/Andrew Kelly May 24 (Reuters) - Verizon Communications Inc (VZ.N) held a meeting with customer . The website does not clearly inform that additional charge may apply. Submit a complaint and get your issue resolved. Espero que est bien. Performance & security by Cloudflare. Verification can help ensure real people write reviews about real companies. You have thirty days from the time that your order was shipped to return it to FragranceX. So, I decided to take my business elsewhere. I have sent the DPD tracking number the package was sent back with ( using their own label!). window.llvConfig=window.llvConfig||{};window.llvConfig.youtube={"colour":"red","buttonstyle":"default","controls":true,"loadpolicy":true,"thumbnailquality":"0","preroll":"","postroll":"","overlaytext":"","loadthumbnail":true,"cookies":false,"callback":""}; https://fragranceadvice.com/wp-content/plugins/lazy-load-for-videos/public/js/lazyload-youtube.js. But let me tell you, their customer service is an absolute joke. Alright, let me just say that FragranceX is an awesome website for getting your fragrance fix. FragranceX.com | Better Business Bureau Profile We look forward to serving you again in the future! Share your photos and videos with others to prove the truth of your words. In some cases, they may even use a certificate issued to another legitimate website. Fortunately this is an inexpensive cologne, unhappy but not as much as if Id bought something expensive. FragranceX has received numerous consumer complaints regarding their customer service. 106,911 Reviews of Fragrancex.com - Sitejabber And all I could do was sit there, with a headache and lost money. Note that we waived the Return Label fee, which we generally charge for client elected returns. I had been searching for a specific perfume and they had it for way less than other sites. i can say i am a little nervous after looking at all the negative comments. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. As it is over 30 day policy for returns etc they will not refund or replace. Hello! Here are 8 tips for writing great reviews. I had ordered a gift for my daughter-in-law and had specifically paid for the gift wrapping and for there to be no billing information included in the package. 5 Plant Avenue Hauppauge, NY 11788-3817 Visit Website (888) 557-3738 Customer Complaints 220 complaints closed in last 3 years 28 complaints closed in last 12 months Read Complaints File a. That it's out of their hands. So save yourself the trouble and steer clear of FragranceX. LD Suggs. Customer Help. So, let me tell you about my experience with FragranceX. My Account. I was put on hold for a long period of time and on several occasions with no customer service representative assisting. Please check your inbox for our email and feel free to reach out to us again if you have any further questions or need assistance. BBB is here to help. However, I did run into a bit of trouble - the perfume bottle wouldn't spray! All this means is that it was a bottle of the original scent created to be used by a salesperson in a retail setting. reading reviews scares me as i am in middle east and don't know if their shipment is as they say on the website. Then I go to tracking number and it says 12:44 PM. FragranceX.com Customer Help | FAQ | Tips - GetHuman If you want to understand why FragranceX can exist for so long while charging low prices, keep reading. Get to know Avaya through our blogs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. That's literally a basic function of any online retailer! The Board of Mayor and Aldermen at its May 25 meeting approved hiring Turnkey Solutions LLC of Fairburn, Ga., to look at the areas where city employees have challenges in providing service to residents seeking services. The short answer: Yes; All of their products come from trustworthy vendors and top-quality designer brands. If you're outside the United States, you can call us at 001-718-482-6970. After contacting the company, I was told that they have no control over these additional charges and if I refused to receive the item, no refund would be issued. Don't say I didn't warn you! So, I'm not sure why FragranceX even gives you the option to have your package delivered to a different address if they're just going to cancel the order anyway! Merry Christmas, Great prices, Good availability, Good Information. To top it all off, there's not even an option on their website to cancel my order and get a refund. rue21 is known for their trendy apparel and accessories that are highly affordable, but are inexpensive rue21 perfumes and colognes any good? Very upset. They arent juggling rents or mortgages for multiple department stores along with all the associated costs. Take collaboration, both inside and out, to the next level. 4.2 oz Eau De Toilette Spray (Tester) for men. Store Locator. Hello! They did sort this out though so I continued to purchase from them. #feelingrippedoff #disappointed. She said to give her 24 hours to seek help from management because she couldn't do anything on her end. You can serve your customers more intelligently through digital channels, AI-powered prediction, flexibility of scale, and more. So, I called FragranceX's Customer Service hoping to get a solution, but they couldn't find me in the system. Emails found on company website wholesale@fragrancex.com 95% sales Emails found on 3rd party websites ron@fragrancex.com 99% What are the social media accounts of FragranceX.com? Needless to say, I've sent those peeps like a thousand emails trying to get to the bottom of this mess. So, I gotta tell ya, I had a pretty crummy experience with FragranceX. Ranked great on Trustpilot, with 20k customer reviews, over 80% of them are favorable. FragranceNet.com - Customer Service In ordering it from my phone, I was not aware of unboxed meant no caps. Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com. The Help link didn't reply, but the delivery information was updated/revised once again. I tend to buy this perfurme, the "sealed" product for 100-120 discounted prices from John Lewis etc when they have special offers. Needless to say, their lack of response left a sour taste in my mouth. Move at your pace with Avayas hybrid cloud options. Your IP: Got nothing. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers. Vicksburg city officials have hired a Georgia company to examine how city employees deal with the public and improve customer service. Like, what?! The focus group phase, Franklin said, has three parts and looks at all aspects of the employees work, including their perspective of their job, customers, on-the-job experiences, the support they receive from their supervisor or department head and whether they believe they have the tools to do their job. But for the most part I love shopping here. I asked them a simple question: "Is the coupon valid in Canada, even though it's showing on your website?" (depends on if it was domestic or international? Contact FragranceX support and get no response. The masters offake reviews. Hope you are well. /*! Learn about the privacy, compliance, and security inside Avaya solutions. Do you give loyalty consideration to returning business, and if so, how is it managed? Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. i would really like to be a customer that could give you a 4 or 5 star rating. Click to reveal See whats next for your full-featured call center. The latest review. Beyond traditional voice, you can add digital channels such as chat, email, and social media to allow customers to interact with you how they prefer, creating a more personalized brand experience. Complaints Board has received reports that the website may be a possible fraud. While youd be responsible for return shipping costs, refunds are processed within one billing cycle of receiving the unopened product. Packages repeatedly arrived late this holiday season. It all started when I paid 13k+ instead of 12k because of the currency difference. I have placed an order with frangrancex and paid yet i keep getting the same email stating there is a problem with my address? The program will be carried out in several phases with the first phase using a focus group of employees to provide information concerning the challenges they meet while trying to serve residents. The prices are affordable for a reason, because the service is sub par to say the least! ordered Tiziana Terenzi Casanova from fragrancex.com and i have to say it arrived quicker from the US to the UK than any other package I ordered before locally. Help with Returns Help with Cancel . And you might even find a sticker on the bottle indicating that its a tester. Hey guys, let me tell you about my horrendous experience with FragranceX. FragranceX.com is a reliable resource for designer and vintage fragrances. Fragrancex.com has always been great to me. Add cloud capabilities to your existing infrastructure as part of your digital transformation journey, instead of starting from scratch. If you order from another country, be prepared to lose the amount of currency difference without getting perfume. If you're worried about the authenticity of FragranceX, then you've come to the right place. Research from IDC states that 40% of global organizations indicated that integrating AI and machine learning is a must-have for enterprise-level cloud contact center deployments. To learn more about reviews and trust on sitejabber.com, visit our. I usually order from this site and I'm gonna be honest with you, my packages came in 5-7 days after ordering them so don't expect Amazon level delivery however, the amount of money you save ordering from FragranceX makes the pickiness of Standard shipping go away. Always has been a 5 . Usually, you wont find newer fragrances on discount sites, like FragranceX because it takes a while for new scents to cycle through the retail chain before theyre purchased at wholesale rates by discount websites. It's like all their responses were written by robots or something. 161.97.101.251 i wasted $150 from my birthday money bye i order 6 perfumes and i'm from austrlia so does anyone know how long would it take for it to arrive. After reading the reviews from people in the UK I was very worried and thought I got scammed. You dont even have to contact them for a return order authorization. FragranceX: Complaints, Customer Claims, Free Resolution Services Anyways lets see how it goes with this new purchase.
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