lucy in the sky customer service number

[PSA] Don't order from lucyinthesky.com! : r/TheGirlSurvivalGuide - Reddit Hi Tiya!Thanks for your feedback. No purchases necessary. Please email us at resolution@lucyinthesky.email so we can further look into this issue. English (US) . Additionally, additional information can be found on customer service page and FAQ page. Intellectual Property, Software and Content. Store credit back for orders is not good and the dresses are only made for one type of person. Knoji is a social discussion platform that's 100% free to use. They said they will refund me within 10 days without any explainations for their lateness. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. This Lucy in the Sky bodycon dress is also available in 24 different styles and shades, so you have lots of options to choose from. It fits exactly to measurements specified in the skirt section for sure! Email: shop@lucyinthesky.email - replies within 24 business hours. there is a dress i like but it is all out of stock. To say I am upset is an understatement. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. This document governs your relationship with www.lucyinthesky.com (Website). We would suggest to double check your card details. -Kate. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Really horrible place. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. I HAVE MY TRACKING NUMBER. I tried using my credit on a couple more dresses and all of them I had to return Plus I'm loosing extra money on shipping. All orders are subject to availability and confirmation of the order price. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. I was assisted by Merry who was very efficient was able to provide me with the status of the order really quickly. Order from a different boutique. Hi Bailey! However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. It is an eligible payment method for all U.S orders over $35. There were so many loose strings on the dress and when I addressed it to customer service, she wanted to hit me back with the "if you look on the website then loose threads does not satisfy as a defective item." Continue My Account Account Wish list Order Status Help center We do not save your payment method details on our website. Ordered a dress for my daughters graduation party, it didnt fit, so we returned it, store credit only. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Not very helpful. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. I emailed with two shipping problems because my order was backordered and they were quick to respond and gave me two options I would have been happy with. One item was delayed for another month so asked customer service to cancel the one item off my order and she cancelled my whole order and told me if I wanted the item I would have to reorder the item, repay for shipping and accept the new (much longer) shipping times. We may also share information with companies assisting in fraud protection or investigation. Please email us at resolution@lucyinthesky.email so we can better assist you! Moderate content, respond to reviews, and promote offers. Thanks for your feedback. Please email us at resolution@lucyinthesky.email if anything else. BEWARE. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. I ordered two dress, one which i had been notified was delayed. If the issue persists, we would suggest to follow up with your bank. Thanks for your feedback. Enter the Lucy In The Sky Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Daniella M. was really helpful! The quality was horrible. Lucy in the Sky Dresses Review - Must Read This Before Buying Tip for consumers:Pay attention to shipping times. Lucy in the Sky, Inc. operates this Website. No! We will not be liable if for any reason this Website is unavailable at any time or for any period. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. SharePrint It was nothing like the picture. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Now I'm stuck with my store credit which I have to spend on the products I don't want to buy. Why just give your money to a site without the opportunity to try and return an item? We had the same issue. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Horrible company and horrible customer service. Verification can help ensure real people write reviews about real companies. It was late but i got a response witching and hour! It was great to be able to contact a merchant online and not have to jump through hoops. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. We'll pass your concerns and suggestions to our designers. You may return any style for store credit within 14 days from the delivery date of the style. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or any repair costs. Hi Kelsee!Thanks for your feedback.Please email us at resolution@lucyinthesky.email if anything else.-Kate. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. They have horrible customer service and cannot call because it's a bogus phone number. I emailed on 9/16 noone has contacted me. It is 9/23 no dress. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Please email us at resolution@lucyinthesky.email if anything else. The person who helped me was Rhea C and she was able to give me a refund on my order right away. Had a great experience working with Jeselle D. on a return. Tip for consumers:Cannot get a refund, only store credit. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. A store credit is automatically applied to an account attached to the email used for an order. Hi Kara! Please email us at resolution@lucyinthesky.email so we can assist you sooner. We're so sorry to hear that you have not received your refund yet. They request that you include your order ID in your message if you're contacting them regarding a specific order. Well guide you through the process. If you need specific product measurements or have further questions, please email us at. 2,036 talking about this. Got a $60 dress that is horrible. I had a very bad experience with the dresses. In the case of any change-of-mind or sizing issues, we offer store credit. This is the only time I ever have ordered something online when the seller would only give store credit. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Absolutely terrible customer service. We do kindly advise to allow up to 10 business days for any original payment refunds to . They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Contacts Job Department Search Contacts. Thanks for your feedback. -Kate. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. LucyInTheSky: Reviews, Complaints, Customer Claims | ComplaintsBoard LUCY IN THE SKY - Av. Higienpolis 618, So Paulo - Yelp After a lot trying, the straps were finally moved up but slid right down. All rights reserved. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. These companies are a dime a dozen, you can 100% find another that actually values customer service. In this day and age with stores like Amazon, and she in, this is just unacceptable. They just keep everyone's money, don't send anything. Very cute dresses, but why not make them at least an inch or two longer?! Contact our Customer Support Team - LUCY Knowledge Base All orders are subject to availability and confirmation of the order price. She helped me get my credit in just a few minutes. BBB Business Profiles may not be reproduced for sales or promotional purposes. Shipping 577 Returns 484 Quality 495 This company responds to reviews on average within 6 days Positive reviews (last 12 months): 21.9% View ratings trends 166 See all photos The customer service is great, and they are very helpful & customer friendly :) Especially with the website update! I would not shop here ever again and won't tell my friend to shop here. Note that supports live chat. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Business Profile for Lucy In The Sky, Inc - Better Business Bureau Hi Kayla, Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Copyright 2023 LUCY IN THE SKY. The person who helped me was Rhea C and she was able to give me a refund on my order right away. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Please email us at resolution@lucyinthesky.email so we can further look into this issue.-Kate, Merry S. assisted me with my returns and was such a pleasure. Not worth the hassle and loss of money. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. For more specific information or any delivery concerns for any U.S Orders, you can reach FedEx Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. You would have received multiple shipping notifications if this is the case. This is where the problems start. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Daughter bought a dress for homecoming from this site. The return policy is crap as well - you only get store credit. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Hi Kristin!Thanks for your feedback. I've never encountered an online retailer like this. For international customers, return postage is the responsibility of the recipient. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Love this company's pieces and wish the experience could have been better. The best way to get in touch with Lucy in the Sky customer service is through Live Chat or email. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. LUCY IN THE SKY Help Centre. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. We're so sorry to hear about all the issues with your order. Gain trust and grow your business with customer reviews. I believe this to be absolutely bull$#*!. Tip for consumers:Just overall bad quality overpriced products. Store credit refunds are processed within two weeks of your return being received. After an order has shipped, standard delivery is 3-5 business days domestically with FedEx and 7-14 business days internationally (not including any potential customs delays or remote locations). Hi Tanya! We'll send Daniella your love! The cost of foreign products and services may fluctuate. ComplaintsBoard.com is a leading complaint resolution website on the Internet. False advertising I would rather buy from Walmart. -Kate. Please email us at resolution@lucyinthesky.email if anything else. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Got a $60 dress that is horrible. I was very satisfied with how my concerns were answered regarding a return. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. This isn't a real company. I received the item in 1 week. All international orders are shipped with FedEx Cross Border. Contact us - LUCY IN THE SKY If you order multiple styles with different delivery dates, they may ship separately. Discuss the issues you have had with LucyInTheSky and work with their customer service team to find a resolution. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. For more specific information or any delivery concerns for any International Orders, you can reach FedEx Cross Border Customer Service below: For any other concerns, you can reach out to us at shop@lucyinthesky.email. The straps are so flimsy and barely go up and down to adjust. We ordered a dress on 9/6. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Maria D. was extremely helpful in processing my store credit efficiently! Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY . You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. I wouldnt recommend this shop after this inconvenience. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? We're so glad we were able to assist you with your return!Please email us at resolution@lucyinthesky.email if anything else.-Kate. They're all photographed wearing size Small. would it arrive by october 26th? Thanks for your feedback. DO YOU SHIP INTERNATIONALLY? Considering this company sucks, I will never order from them again so now Im out $60! Free Returns for United States Customers. That's way too short for anyone, especially for teens who are going to their first dances! If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Any currency conversion are for reference purposes only. This company responds to reviews on average within 6 days. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Had a great experience contacting customer service with a question about my order today. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. This space was designed so we can meet you, and you can experience the brand. We want to make sure that you have resolved all your issues with your order. Have something to share about Lucy In The Sky? Lucy in the Sky's return policy is awful. -Kate. Become a verified brand rep for LUCY IN THE SKY and amplify your brand's voice on Knoji. I HAVE MY TRACKING NUMBER. The parent company of LucyInTheSky is Lucy in the Sky, Inc.. 4 Please email us at resolution@lucyinthesky.email if anything else.-Kate. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Lucy in the Sky Store on the App Store So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. We do not provide information to these agencies or companies for marketing or commercial purposes. On April 22, 2023 I emailed the company inquiring about the refund and I have not received a response from them. There are thousands other options. Im very happy with the customer service and will continue to shop with Lucy in the Sky. When I reach out via chat on the app the service is friendly and they respond in a timely manner but it doesnt excuse the inconvenience of my order. On April 7, 2023 I had no update on the shipment of the dress so I cancelled the order. And please, give people their money back! Hi Lynn, Twice now, I have not received an order or refund. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Honestly, more hassle than its worth, Hi Emilu!Thanks for your feedback. So glad that Merry was able to assist you! Please email us at resolution@lucyinthesky.email so we can assist you. Does LUCY IN THE SKY support live chat? How long is shipping and delivery? - LUCY IN THE SKY Help Centre While some of the items shipped fast, the quality just isn't there. We're glad we were able to assist you with getting credit immediately!Please email us at resolution@lucyinthesky.email if anything else.-Kate. Made and Designed in Los Angeles - New Arrivals Weekly. Experience our designs in person, try on your favorite pieces, and consult with our brand experts. Companies can ask for reviews via automatic invitations. Please email us at resolution@lucyinthesky.email so we can further assist you. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. I wear a size 12, and the size 12 they shipped me barely fit over one leg. International Association of Better Business Bureaus. I ordered a dress from them on March 17, 2023. Yet Lucy in the Sky refuses to give a refund. Hi Elaina!Thanks for your feedback. DO NOT ******** WITH THESE THIEVES - BEWARE! As soon as you place the order, it is processing on our end. BBB Business Profiles are subject to change at any time. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Marry S. Assisted me in making a return, it was easy and she was very polite. Faq - Lucy in The Sky I reached out to get an update on this dress and they want to cancel the order. i live in texas and ordered a dress on sunday earlier this week. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Please email us at resolution@lucyinthesky.email so we can assist you further. Your card will be debited immediately upon authorization being received. Tip for consumers:do not shop here unless you want the worst customer service and no refund offered, Products used:none of them- they were horrible, Hi! Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. 1. Products used:None, I never received them. It is a no for me. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. And they don't offer refunds, only store credit so you can order more poorly made items. You can contact them and find additional information on their products and services via their mobile apps. Thanks for your feedback. Where can I find LUCY IN THE SKY's contact information? By placing an order you are offering to purchase a product on and subject to the following terms and conditions. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. I will never use this website again. We're so glad we were able to assist you with your return! I don't care how good are their dresses and I don't even want to know. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Lucy In The Sky Reviews, Complaints, Customer Service - Revdex.com Date of experience: September 06, 2017 Mary Munoz 1 review US Sep. 6, 2017 No fees to restock which I appreciated. If they don't offer refunds, they should have made this much more clear during purchase. Overnight orders shipped Friday will be delivered Monday. Thanks for your feedback. . Lucy In The Sky Order Tracking 2023 I had a question about my credit and she was able to take care of this for me immediately! Products used:I did not use it because it is quite literally unwearable from how sheer it is.. Hi Daisy, Lucy in the Sky has a rating of 2.77 stars from 1,147 reviews, indicating that most customers are generally dissatisfied with their purchases. WHAT INFORMATION DO WE SHARE WITH OTHERS? -Kate. Thanks for your feedback. Date of experience: May 20, 2023 If you need help please email us at resolution@lucyinthesky.email if anything else. Thanks for shopping with us online! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. A cookie is a small file which asks permission to be placed on your computer's hard drive. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. They informed me that I had to email them about poor quality before starting the return process online and not after. Hi Kaylyn! They weren't rude per se, but they were deeply unhelpful. We want to make sure that this is resolved. Oh no! Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! From time to time, we may restrict access to some parts or all of this Website. BBB Business Profiles generally cover a three-year reporting period. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website.
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