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that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. If an event is rescheduled to another date, your tickets should be valid. We are not involved in the actual transactions between Buyers and Sellers. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Pay by credit . Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. During this time, the Site will be temporarily unavailable. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. . What a load of shit, this site needs to GO. I had a flight delay, can I get compensation? Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. 3.Click Dispute a Transaction. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Sadly I could no longer attend on the new date which was in October 2021. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Report. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Selling Mobile transfer tickets you bought on viagogo? From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Pay by PayPal, a free service to pay online without sharing your financial information. Super Bowl Ticket. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? We will be looking closely at this evidence to ensure that the order has not been breached. See all 12 articles. Limerick, County Limerick 35 reviews; Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Viagogo Won't pay me for my sold tickets. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Learn more. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Can I deliver the tickets using a different delivery method? All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Copyright (c) 2006-2023, viagogo AG. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Note that Your payment may be withheld if you violate this clause. Look for an option to transfer the tickets through the original ticket provider's account. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. 6.11 Permitted use. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. The concert was due to happen in 2020, but was rescheduled several times due to Covid. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. How sellers get paid This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? You can update your payment method as long as you haven't yet been paid. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). . 7.1 Ownership of Intellectual Property. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Fast forward a few years, and the details she entered were still saved on your account. are safe places to buy tickets. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Claim compensation You may be able to claim some compensation for loss of enjoyment. Red Hot Chili Peppers Tickets. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. 3.1 Accurate Descriptions. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? The tickets will be stored in one of these third-party sites. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Job Title. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. @vrbavojtech. 6.2 Waiver of Consequential Damages; Liability Limit. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Sellers can Report a Problem using the Report a Problem link on the online confirmation page. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. In November, the firm was required to improve the information it gives to. Viagogo says it paid me in November, but it has not turned up in my account. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. How do I delete my listing? Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. A source close to Viagogo said it had no other connections to Global Experience Solutions. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Pros. Are investors underestimating the impact of rate rises? Sellers should use our automated online confirmation process. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Be the first to hear about special offers. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Is that normal? Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. The tickets were bought and sold online, using the Viagogo fan resale platform. As you could not provide the tickets for your sale 9799872, we have had to cancel this. They are significantly safer th. Copyright viagogo Entertainment Inc 2023. To open a dispute: 1.Log in to your PayPal account. You can update your payment method as long as you haven't yet been paid. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. 6.10 Notices. 6.3 Allocation of Risk. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Your experience can help others make better choices. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. I sold my tickets on Viagogo as a sate sale. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Report. 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We will not allow You to buy or sell tickets before You have registered with Us. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. With mycashbacks you get cash back & discounts very easily! Phoenix Suns Tickets. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. If You do not qualify, do not use the Services. From 17 January, it will have to make changes such as identifying when sellers are. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. I want to return my goods, what are my rights? Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Tickets may be substituted with comparable or better seat locations without the Buyers approval. We are no longer accepting comments on this article. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. 0. . 2. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. $39.99 a month + selling fees. How can I change my bank details for my resale order? I entered the incorrect email when registering, how do I change it? You also have the option of taking your case to a small claims court. You may only use the Services if You can legally enter into and form binding contracts. When listing seated tickets, all tickets in the same listing must be consecutive seats. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Visit the Payment Methods section to update the details. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Can you help me find out what has happened here? A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Viagogo says it does this but takes no other steps to prevent the practice. How do I sell my tickets on the Ticket Exchange? In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. 7.2 Copyright. Welcome to viagogo's online ticket exchange (the "Site"). Please remember that you will not be paid for this sale. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. For example, if you bought tickets for the front row and ended up sitting near the back. By using our Site, You agree to accept this Agreement. Before taking this step we advise that you take a look at our advice on writing a letter before action. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. 6.1 No Warranty. 2.13 Ticket Information. How do I delete my listing? They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. 2.8 Notification. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service.